Key Performance Indicator Targets that CCS may use to measure the performance of the Supplier on this Framework Agreement are: Contract management 1 Respond to CCS about any Framework management matters. ≥95% The supplier responding to correspondence (email or phone) from CCS within 2 Working Days. Resolving issues raised within 5 Working Days. Management information 2 Complete and accurate MI reports to be returned to CCS by 7th day of the following month. 100% Complete and accurate MI template submitted by the Supplier to CCS by 7th day of the following month. 3 Management Charges to be paid within 30 days from date of invoice issue. 100% Confirmation of payment received by CCS within 30 calendar days.
Key Performance Indicator Targets that CCS may use to measure the performance of the Supplier on this Framework Agreement are: Area KPI number Performance criteria Target Measured by Contract management 1 Respond to CCS about any Framework Agreement management matters. ≥95% The Supplier responding to correspondence (email or phone) from CCS within 2 Working Days. Resolving issues raised within 5 Working Days. Management information 2 Complete and accurate MI Reports to be returned to CCS by the 5th Working Day of the following month. 100% Complete and accurate MI template submitted by the Supplier to CCS by the 5th Working Day of the following month. Management information 3 Management Charges to be paid within 30 days from date of invoice issue. 100% Confirmation of payment received by CCS within 30 calendar days. “EU GDPR” the General Data Protection Regulation ((EU) 2016/679);
