Lead Customer Service Agent – Cargo. Is employed by the Company to perform cargo duties, communications and other general operational duties, as required. As a working member of the group, have the ability to satisfactorily direct the work of others. Must possess a current dangerous goods certificate as required. Minimum Qualifications: Must possess the qualifications of a Customer Service Agent. Must possess cargo product knowledge, a working knowledge of cargo systems (e.g., ACLYNX, cargo acceptance, shipping procedures, cargo check-in and delivery procedures), as well as related cargo documentation processes. Must have passed appropriate qualifying examinations, a structured interview, and must be able to satisfactorily pass Lead Customer Service Agent – Cargo training requirements, established by the Company and concurred in by a Committee designated by the Union.
Lead Customer Service Agent – Cargo. Is employed by the Company to perform cargo duties, communications and other general operational duties, as required. As a working member of the group, have the ability to satisfactorily direct the work of others. Must possess a current dangerous goods certificate as required. Minimum Qualifications: Must possess the qualifica- tions of a Customer Service Agent. Must possess cargo product knowledge, a w&king knowledge of cargo systems (e.g., TOTEM, cargo acceptance, ship- ping procedures, cargo check-in and delivery proce- dures), as well as related cargo documentation processes. Must have passed appropriate qualifying examinations, a structured interview, and must be able to satisfactorily pass Lead Customer Service Agent - Cargo training requirements, established by the Company and concurred in by a Committee designat- ed by the Union.
