Common use of Levels Clause in Contracts

Levels. 2.1 The Supplier will use commercially reasonable efforts to meet the support levels set out below for the applicable defect/fault severity level assigned to the defect or fault by the Supplier: Priority Description Return call within Incident Resolution 1 System is unavailable (i.e. unable to access system) and there is a critical business deadline within the next 24 hours 1 hour 4 hours or constant (8 hours per day x 7 days per week basis) effort until problem is resolved