Limitations of Technical Support Services Sample Clauses

Limitations of Technical Support Services. 1. Technical Support Services do not support all software, hardware or Internet-related products, applications or features and we reserve the right to defer support issues to your equipment or software vendor. Technical Support Services do not include training on hardware or software use.
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Limitations of Technical Support Services xpertcare Technical Support Services as outlined in Section 1 are restricted to requests for assistance for basic problem solving and diagnostics; install/uninstall errors; license registration; missing or damaged media; clarification of associated software documentation; application of software features; and explanation of calculation warnings and errors. Examples of topics that are not covered as Technical Support include, but are not limited to: setup, installation, and registration of unsupported software products; hardware support; general engineering advice on the design of the model; unsupported data import and conversion (from data sources not supported as per the XP Solutions website); and customized utilities that interface with the Software. In addition, xpertcare Technical Support Services do not include the diagnosis and rectification of any fault arising from the improper use, operation or neglect of either the Software; modification of the Software; failure by the Licensee to implement recommendations relating to solutions and faults previously advised by XP Solutions; and any use of the Software for a purpose for which it was not designed. xpertcare Technical Support Services are available throughout the term of your Subscription Monday to Friday during the normal business hours of the XP Solutions Office or Authorized Distributor defined on your Certificate, excluding observed national and religious holidays. A response to a request for support may consist of receipt of and acknowledgement by XP Solutions of your request for support, and may or may not include answers to your request for support. You acknowledge and understand that no software is perfect or error-free, and that despite its commercially reasonable efforts, XP Solutions may be unable to provide answers to or resolve some or all requests for support. XP Solutions makes no promises, guarantees, or assurances of any kind that it will be able to provide answers for or resolve the requests for the support you seek.
Sample 1

Related to Limitations of Technical Support Services

  • Technical Support Services 2.1 The technical support services (the "Services"): Party A agrees to provide to Party B the relevant services requested by Party B, which are specified in Exhibit 1 attached hereto ("Exhibit 1").

  • Technical Support State Street will provide technical support to assist the Fund in using the System and the Data Access Services. The total amount of technical support provided by State Street shall not exceed 10 resource days per year. State Street shall provide such additional technical support as is expressly set forth in the fee schedule in effect from time to time between the parties (the “Fee Schedule”). Technical support, including during installation and testing, is subject to the fees and other terms set forth in the Fee Schedule.

  • GENERAL OBLIGATIONS OF THE SUPPLIER/SERVICE PROVIDER 9.1 The Supplier/Service Provider shall:

  • TECHNICAL SUPPORT AND MAINTENANCE If technical support and maintenance is a part of the Goods that Contractor provides under the Contract, Contractor will use commercially reasonable efforts to respond to the Department in a reasonable time when the Department makes technical support or maintenance requests regarding the Goods.

  • Maintenance and Support Services As long as you are not using the Help Desk as a substitute for our training services on the Tyler Software, and you timely pay your maintenance and support fees, we will, consistent with our then-current Support Call Process:

  • Support Services HP’s support services will be described in the applicable Supporting Material, which will cover the description of HP’s offering, eligibility requirements, service limitations and Customer responsibilities, as well as the Customer systems supported.

  • LIMITATIONS OF COVERED MEDICAL SERVICES In order to be covered, the Member’s Attending Physician must specifically prescribe such services and such services must be consequent to treatment of the cleft lip or cleft palate.

  • Product Technical Support & Maintenance Licensee shall have the option of electing the Product technical support and maintenance (“maintenance”) set forth in the Contract by giving written notice to Contractor any time during the Centralized Contract term. Maintenance term(s) and any renewal(s) thereof are independent of the expiration of the Centralized Contract term and will not automatically renew. Maintenance shall include, at a minimum, (i) the provision of error corrections, updates, revisions, fixes, upgrade and new releases to Licensee, and (ii) Help Desk assistance with locally accessible “800” or toll free, local telephone service, or alternatively on-line Help Desk accessibility. Contractor shall maintain the Products so as to provide Licensee with the ability to utilize the Products in accordance with the Product documentation without significant functional downtime to its ongoing business operations during the maintenance term. Authorized User shall not be required to purchase maintenance for use of Product, and may discontinue maintenance at the end of any current maintenance term upon notice to Contractor. In the event that Authorized User does not initially acquire or discontinues maintenance of licensed Product, it may, at any time thereafter, reinstate maintenance for Product without any additional penalties or other charges, by paying Contractor the amount which would have been due under the Contract for the period of time that such maintenance had lapsed, at then current NYS net maintenance rates.

  • Limitations of Services When using the Services, you may incur technical or other difficulties. We nor our service providers are responsible for any technical or other difficulties or any resulting damages that you may incur. Any information displayed or provided as part of the Services is for informational purposes only, may not reflect your most recent transactions, and should not be relied on for transactional purposes. We and our service providers reserve the right to change, suspend or discontinue any or all of the Services at any time without prior notice.

  • Software Support Services 6.1 The Software Support Services shall comprise:

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