Lyft Will Improve Its Complaint Procedures Sample Clauses

Lyft Will Improve Its Complaint Procedures. (i) Lodging Service Animal Complaints. (a) Help Center. Within thirty days of the Joint Announcement Date, Lyft shall create a new Accessible Service Animal page on its website and shall add a link entitled “Service Animals” to the homepage of the Help Center page of its website, in the section immediately below the heading “Frequently Asked Questions.” The Help Center is accessible through the Lyft App through the “Help” section in the main menu. The “Service Animals” link on the Help Center homepage shall open a page containing the following information: a summary of Lyft’s Service Animal Policy, a link to Lyft’s complete Service Animal Policy, the dedicated Service Animal Complaint telephone number, and a button titled “Report a Service Animal Issue” which, when clicked, will open an Accessible form for submitting written Service Animal Complaints. The form shall contain an edit field wherein the user may enter and submit a narrative description of the incident and allow the user to attach and upload pictures or other files concerning the incident. Lyft will train its employees in the Trust & Safety Department to tag complaints submitted through this form as relating to Service Animals. Lyft will provide Claimants the opportunity to review and comment on the service animal complaint form before Lyft makes the form available for use. Within seven days after Lyft provides Claimants with the complaint form for review, Claimants shall provide Lyft with any feedback they have concerning the Accessibility and usability of the complaint form. Lyft shall in good faith consider revising the complaint form to incorporate Claimants’ feedback before making the complaint form available for use.