Maintenance Services and Enhancements Sample Clauses

Maintenance Services and Enhancements. For so long as the Customer is receiving services under the Data Processing Services Agreement, M&I agrees to provide to Customer maintenance services and enhancements for the PCYeller Software as described below ("PCTeller Maintenance Services"). PCTeller Maintenance Services shall be provided to Customer's primary location only, as designated in Exhibit A. The PCTeller Maintenance Services are the following: (i) M&I shall correct all PCTeller Software errors which cause the PCTeller Software not to be in substantial compliance with its user documentation and shall use its best efforts to correct all other PCTeller Software errors upon discovery and proper notification by the Customer of the existence of any error; proper notification being deemed given only if the Customer substantially complies with M&I's error notification procedures in effect at that time. If, after investigation of the reported error, it is determined that the error is beyond M&I's responsibility, including, but not limited to, errors resulting from modifications made by the Customer, the Customer agrees to pay for M&I's efforts in investigating and/or resolving the error at M&I's then-current rates for such services, plus reasonable expenses incurred by M&I. (ii) M&I shall provide phone support with regard to the use and operation of the PCTeller Software during M&I's regular business hours and, at all other times, an emergency phone number to be used at the Customer's discretion to secure necessary phone support with regard to emergency situations. (iii) M&I shall use its best efforts in developing future releases and upgrades of the PCTeller Software and accompanying documentation. M&I shall deliver to Customer one copy of any future releases and upgrades (with Customer having the right to make and use additional copies pursuant to Section 15 of this Agreement) and shall deliver accompanying documentation, if any, in a quantity specified in Exhibit A. If M&I does develop future releases and upgrades which replace or supersede any other version of the PCTeller Software then in use by Customer, M&I agrees to provide maintenance services as set forth above for the new updated version, as well as the next most previous version.
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Maintenance Services and Enhancements. While maintenance services are available for Salespartner Software to M&I licensees, M&I agrees to provide to Customer maintenance services and enhancements for the Salespartner Software as described below ("Salespartner Maintenance Services"). Salespartner Maintenance Services shall be provided to Customer's primary location only, as designated in Exhibit A. Salespartner Maintenance Services are the following:
Sample 1
Maintenance Services and Enhancements 
Sample 1

Related to Maintenance Services and Enhancements

  • Maintenance Services Subject to Client’s timely payment of the applicable maintenance fees, Accenture will make available the following maintenance services (“Maintenance Services”):

  • System Enhancements State Street will provide to the Fund any enhancements to the System developed by State Street and made a part of the System; provided that State Street offer the Fund reasonable training on the enhancement. Charges for system enhancements shall be as provided in the Fee Schedule. State Street retains the right to charge for related systems or products that may be developed and separately made available for use other than through the System.

  • MAINTENANCE SERVICE Free maintenance services including spares shall be provided by the vendor during the period of warranty. User, at its discretion may ask the vendor to provide maintenance services after warranty period, i.e. Annual maintenance and repairs of the system at the rates indicated by bidder in its proposal and on being asked so, the vendor shall provide the same. The cost of annual maintenance and repairs cost (after warranty period), which will include cost of spares replaced, shall be paid in equal quarterly installments at the end of each quarter.

  • Maintenance and Support Services If this Agreement is for IT goods or services, this section applies: Unless otherwise specified in this Agreement: The Contractor shall promptly provide the Court with all Upgrades, including without limitation: (i) all Upgrades generally made available by Contractor to its other customers; (ii) Upgrades as necessary so that the Work complies with the Specifications and Applicable Law (including changes in Applicable Law); (iii) Upgrades as necessary so that the Work operates under new versions or releases of the Court’s operating system or database platform; and (iv) all on-site services necessary for installation of Upgrades. Without limiting any other obligation of Contractor under this Agreement, Contractor represents and warrants that it will maintain services, equipment, software or any other part of the Work so that they operate in accordance with their Specifications and Documentation; and The Contractor shall respond to the Court within four (4) hours after the Court reports a Technical Support Incident (such hours all occurring during Standard M&S Hours) to Contractor. DELIVERY, ACCEPTANCE, AND PAYMENT Delivery. Contractor shall deliver to the Court the Deliverables in accordance with this Agreement, including the Statement of Work. Unless otherwise specified by this Agreement, Contractor will deliver all goods purchased by the Court “Free on Board Destination Freight Prepaid” to the Court at the address and location specified by the Court. Title to all goods purchased by the Court vests in the Court upon payment of the applicable purchase price. Contractor will bear the risk of loss for any Work being delivered until received by the Court at the proper location. All shipments by Contractor or its Subcontractors must include packing sheets identifying: this Agreement number, the Court’s purchase order number, item number, quantity and unit of measure, part number and description of the goods shipped, and appropriate evidence of inspection, if required. Goods for different Agreements shall be listed on separate packing sheets.

  • Support and Maintenance Services Information about Teradici’s support and maintenance for the Licensed Product may be found at xxxxx://xxxx.xxxxxxxx.xxx.

  • Maintenance Support State Street shall use commercially reasonable efforts to correct system functions that do not work according to the System Product Description as set forth on Attachment A in priority order in the next scheduled delivery release or otherwise as soon as is practicable.

  • Provider Services Charges for the following Services when ordered by a Physician for the treatment of an Injury or Illness.

  • Maintenance Plan Maintenance plan for the Project Facility for the next quarter and a report on maintenance carried out during the previous quarter (including any material deviation from expected maintenance activities as set out in the maintenance plan).

  • Maintenance, Etc The Company will maintain, preserve and keep, and will cause each Consolidated Subsidiary to maintain, preserve and keep, its properties which are used in the conduct of its business (whether owned in fee or a leasehold interest) in good repair and working order, ordinary wear and tear excepted, and from time to time will make all necessary repairs, replacements and renewals as the Company may determine to be appropriate to the conduct of its business.

  • Maintenance of Services A. Reseller will adopt and adhere to the standards contained in the applicable BellSouth Work Center Interface Agreement regarding maintenance and installation of service. B. Services resold under the Company’s Tariffs and facilities and equipment provided by the Company shall be maintained by the Company. C. Reseller or its end users may not rearrange, move, disconnect, remove or attempt to repair any facilities owned by the Company, other than by connection or disconnection to any interface means used, except with the written consent of the Company. D. Reseller accepts responsibility to notify the Company of situations that arise that may result in a service problem. E. Reseller will be the Company's single point of contact for all repair calls on behalf of Reseller’s end users. The parties agree to provide one another with toll-free contact numbers for such purposes. F. Reseller will contact the appropriate repair centers in accordance with procedures established by the Company. G. For all repair requests, Reseller accepts responsibility for adhering to the Company's prescreening guidelines prior to referring the trouble to the Company. H. The Company will xxxx Reseller for handling troubles that are found not to be in the Company's network pursuant to its standard time and material charges. The standard time and material charges will be no more than what BellSouth charges to its retail customers for the same services. I. The Company reserves the right to contact Reseller’s customers, if deemed necessary, for maintenance purposes.

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