Major Version Upgrades. Any major version upgrades identified in OneNeck’s Change Order Process shall be billed to Client on a time and materials basis as agreed upon by the Parties.
Major Version Upgrades. The Service does not include major version upgrades unless specified in the relevant Order. The service is supplied at a designated infrastructure version level and will deliver the features and functionality provided by that version. Should any mandatory upgrades be required during the contract period, Maintel will review these with the Partner and the Customer, providing as much forward notice as possible, and outlining the options available and any risks associated with not implementing the change, which may include Maintel being unable to support the relevant Customer Equipment or Services in accordance with the Service Levels. The Partner shall advise the Customer to implement any advised updates and upgrades. Whilst Maintel will attempt as far as possible to minimise the costs associated with any necessary upgrades, each upgrade will be treated as a project in the normal way, and the Partner should expect to bear reasonable costs in the execution of such an upgrade project. If a Customer chooses not to implement a major version upgrade, and by making this choice ends up utilising software no longer supported by a manufacturer, this will impact on Maintel’s ability to provide the service, and on the contracted Service Levels. In this event, Maintel will advise the Partner who shall advise the Customer that the relevant Customer Equipment and/or Services shall cease to be subject to the Service Levels and shall be supported on a reasonable endeavours only until the necessary upgrade is implemented.
Major Version Upgrades. The Service does not include major version upgrades. The service is supplied at a designated infrastructure version level and will deliver the features and functionality provided by that version. Should any mandatory upgrades be required during the contract period, Maintel will review these with the customer, providing as much forward notice as possible, and outlining the options available and any risks associated with not implementing the change. (**** delete if only fixed line data****) Whilst Maintel will attempt as far as possible to minimise the costs associated with any necessary upgrades, each upgrade will be treated as a project in the normal way, and the customer should expect to bear reasonable costs in the execution of such an upgrade project. (**** delete if only fixed line data****) If a customer chooses not to implement a major version upgrade, and by making this choice ends up utilising software no longer supported by a manufacturer, this will impact on Maintel’s ability to provide the service, and on the contracted Service Levels. For clarification, where available Maintel shall apply vulnerability patches during the Initial Term of this Agreement. Should the vulnerability require a second major upgrade to mitigate risks (over and above the free of charge upgrade set out above); the Parties shall discuss same and any resulting charges. It is imperative to note that where an upgrade is not performed by the Customer, Maintel shall have the right to terminate and/or suspend this Service, providing the Services are no longer within a manufacturers ‘supportable’ version.
Major Version Upgrades. The Service is supplied at a designated infrastructure version level and will deliver the features and functionality provided by that version. Should any mandatory upgrades be required, during this Agreement (for instance End of Life scenarios), Maintel will review these with the Partner, providing as much forward notice as possible, and outlining the options available and any risks associated with not implementing the change. Whilst Maintel will attempt as far as possible to minimise the costs associated with any necessary upgrades, each upgrade will be treated as a project in the normal way, and the Partner should expect to bear reasonable costs in the execution of such an upgrade project.
