Measurement Process. The Outage Duration begins when a network alarm is received by the Contractor from an outage-causing event or the opening of a trouble ticket by a Customer, or the Contractor, whichever occurs first. The Contractor shall open a trouble ticket for each service (Circuit ID) affected by the common cause. Each End-User service is deemed out of service from the first notification until the Contractor determines the End-User service (Circuit ID) is restored, minus SCC. Any service reported by Customer as not having been restored shall have the outage time adjusted to the actual restoration time. Service(s): Toll-Free Network Access Transport (1.5.2.3) Objective (s): The objective restoral time shall be: Rights and Remedies Per Occurrence: 100 percent of the TMRC for each End-User service not meeting the committed objective for each CAT 1 fault Monthly Aggregated Measurements: N/A Basic (B) Standard (S) Premier (P) Bidders Objective Commitment (B, S or P) Toll-Free Network Access Transport ≤ 1 hour ≤ 30 minutes ≤ 15 minutes P Toll-Free Domestic Services ≤ 1 hour ≤ 30 minutes ≤ 15 minutes P
Measurement Process. The Outage Duration begins when a network alarm is received by the Contractor from an outage-causing event or the opening of a trouble ticket by the Customer or Contractor, whichever occurs first. Upon notification from the Customer or network alarm, the Contractor shall compile a list for each End-User service affected by the common cause for tracking and reporting of the SLA rights and remedies. Outage Duration shall be measured on a per-End-User service (Circuit ID) basis from information recorded from the network equipment/system or Customer reported trouble ticket. Each End-User service (Circuit ID) is deemed out of service from the first notification until the Contractor determines the End-User service is restored. Any End-User service reported by the End-User/Customer as not having been restored shall have the outage time adjusted to the actual restoration time. Service(s):
Measurement Process. 3.3.1 Downtime is measured on an individual sites basis and is taken as the period from when the client reports the possible downtime to the system being useable again.
Measurement Process. The Outage Duration begins when a network alarm is received by the Contractor from an outage-causing event or the opening of a trouble ticket by the Customer or Contractor, whichever occurs first. Upon notification from the Customer or network alarm, the Contractor shall compile a list for each End-User service affected by a common cause. Outage Duration shall be measured on a per-End-User service (Circuit ID) basis from information recorded from the network equipment/system or trouble ticket. Each End-User service (Circuit ID) is deemed out of service from the first notification until the Contractor determines the End-User service is restored. Any End-User service reported by the End- User/Customer as not having been restored shall have the outage time adjusted to the actual restoration time. Service(s): MAE Service
Measurement Process. The Outage Duration begins when a network alarm is received by the Contractor from an outage-causing event or the opening of a trouble ticket by the Customer or the Contractor, whichever occurs first. Upon notification from the Customer or network alarm, the Contractor shall open a trouble ticket and compile a list for each End-User service (Circuit ID or Service ID) affected by the common cause for tracking and reporting of the SLA rights and remedies. Outage Duration shall be measured on a per- End-User service (Circuit ID or Service ID) basis from information recorded from the network equipment/system or trouble ticket. Each End-User service (Circuit ID or Service ID) is deemed out of service from the first notification until the Contractor determines the End-User service is restored. Any End- User service reported by the End-User/Customer as not having been restored shall have the outage time adjusted to the actual restoration time.
Measurement Process. The Outage Duration begins when a network alarm is received by the Contractor from an outage-causing event or the opening of a trouble ticket by the Customer, or Contractor, whichever occurs first. Upon notification from the Customer or network alarm, the Contractor shall open a trouble ticket and compile a list of each End-User service (Circuit ID) affected by the common cause for tracking and reporting of the SLA rights and remedies. Outage Duration shall be measured on a per-End-User service (Circuit ID) basis from information recorded from the network switches or trouble ticket. Each End-User service (Circuit ID) is deemed out of service from the first notification until the Contractor determines End-User service is restored. Any service reported by End- User/Customer as not having been restored shall have the outage time adjusted to the actual restoration time. Service(s): Long Distance Network Access Transport (1.4.2.2.2) Long Distance Domestic Calling (1.4.2.3.5) Objective (s): The objective restoral time shall be: Rights and Remedies Per Occurrence: 100 percent of the TMRC and ten (10) Business Days of the ADUC (when applicable) for each End-User service not meeting the committed objective for each Cat 3 fault. Monthly Aggregated Measurements: N/A Basic (B) Standard (S) Premier (P) Bidders Objective Commitment (B, S or P) Long Distance Network Access Transport 16 hours 12 hours 8 hours P Long Distance Domestic Calling 16 hours 12 hours 8 hours P Audio Conferencing 16 hours 12 hours 8 hours P
Measurement Process. For each Property Category, MPAC will track the period of time it takes from when the property commences to be used until the Supplementary Assessment Change and the related Omitted Assessment Change is entered into and approved in MPAC’s systems. For each Property Category, MPAC will measure the Supplementary Assessment Change and the related Omitted Assessment Change attributable to properties that commence to be used that are entered and approved in MPAC’s systems. Measurement Period: Calendar year. Formula: Total value of Supplementary Assessment Change and Omitted Assessment Change for each Property Category within the calendar year approved in MPAC’s systems within one year following the date each property becomes occupied ÷ Total value of Supplementary Assessment Change and the Omitted Assessment Change for that same Property Category within the calendar year, expressed as a percentage.
Measurement Process. For Group I and Group II separately, DOCCS Research will use each Population Member’s NYSID to match the Master Data File with Recidivism Data through the end of the Observation Period of the respective Phase. Then, DOCCS Research will update the Master Data File with Recidivism Data for each corresponding Population Member.
Measurement Process. For Group I and Group II separately, NYSDOL will match the SSNs of all Population Members as provided by DOCCS Research with Employment Data from Unemployment Insurance Wage Records. NYSDOL will then provide this Employment Data for each Population Member to DOCCS Research. DOCCS Research will use each Population Member’s NYSID to update the Master Data File with this information.
Measurement Process. The Outage Duration begins when a network alarm is received by the Contractor from an outage-causing event or the opening of a trouble ticket by the CDCR, Customer or Contractor, whichever occurs first. Upon notification from the CDCR, Customer or network alarm, the Contractor shall compile a list for each CTS service and feature affected by a common cause for tracking and reporting of the SLA rights and remedies. Outage Duration shall be measured on a per-CTS service basis from information recorded from the network equipment/system or Customer reported trouble ticket. Each CTS service is deemed out of service from the first notification until the Contractor determines the CTS service is restored. Any CTS service reported by the End-User/Customer as not having been restored shall have the outage time adjusted to the actual restoration time. Service(s): Communication Services Information Services CDCR and Third Party Application and Content Entertainment Services Objective (s): The objective restoral time shall be: Rights and Remedies Per Occurrence: A CTS Catastrophic (CAT) report shall be provided to CDCR within 30 calendar days of restoration date. Monthly Aggregated Measurements: Each month the service fails to meet the committed SLA objective shall result in a credit for complimentary telephone calls equal to the duration of time the CTS services were unavailable to the affected Customers (Incarcerated individuals, Family or Friends). The Customers shall also receive credit for two (2) complimentary email for each 60 minutes the CTS service were unavailable.
