Restoral Time definition

Restoral Time. (which is sometimes, in the industry, referred to as “Mean Time To Respond/Repair”) also begins to be counted at the time that an Authorized User notifies the Contractor of a Trouble or Outage, or the Contractors network management organization determines that such a Trouble or Outage exists on its own. As used in this RFP, the terms “restoral,” “restoration” and “repair” are synonymous. Restoral Time ends when the Trouble is cleared and the Authorized User confirms service restoration. The service levels in the following table are for each individual incident not averages or means. The Contractor is required to make a record (known as a “trouble ticket”) for each such Trouble or Outage, containing at a minimum the time of commencement, time of response, and time of repair. TYPE OF TROUBLE2 RESPONSE TIME Meet Requirement Exceed Requirement Does Not Meet Requirement Non-Critical1 2 hour or less X Critical1, single line/circuit 1 hour or less X Centrex, 1MB/POTS, Flexpath-Like Service, Analog Trunk Lines (DID, DOD and Combination),Off-Premises Extensions (OPXs), DS-0 Circuits and ISDN BRI Circuits 1 hour or less X ATM, T-1, T-3, Frame Relay, ISDN (PRI), DSL, and OC3 to OC192+ 1 hour or less X Critical1, multiple lines/Circuits 1 hour or less X Significant ( over 25% of installed base) Service affecting Outage IMMEDIATE X Catastrophic ( over 50% of installed base) Service Outage2 Loss of any Critical Contracting agency, department or organization IMMEDIATE X Critical Circuit, Critical Multiple Lines/Circuits, Significant and Catastrophic Services affecting Outage. – Status Updates Every15 Minutes X (Complete chart, provide additional explanations if required) TYPE OF TROUBLE2 RESTORAL TIME Meet Requirement Exceed Requirement Does Not Meet Requirement
Sample 1
Restoral Time. (which is sometimes, in the industry, referred to as “Mean Time To Respond/Repair”) also begins to be counted at the time that an Authorized User notifies the Contractor of a Trouble or Outage, or the Contractors network management organization determines that such a Trouble or Outage exists on its own. As used in this RFP, the terms “restoral,” “restoration” and “repair” are synonymous. Restoral Time ends when the Trouble is cleared and the Authorized User confirms service restoration. The service levels in the following table are for each individual incident not averages or means. The Contractor is required to make a record (known as a “trouble ticket”) for each such Trouble or Outage, containing at a minimum the time of commencement, time of response, and time of repair. *Note: Many of the terms referred to below generally apply to direct landline connections to the customer, which are owned, operated and controlled by a landline provider. These connections are leased from the landline providers and they are not under Verizon Wireless’ control. Notwithstanding the foregoing, the Verizon Wireless NOC does monitor direct connect frame relay and other direct connections between Verizon Wireless and State of NY entities. Any direct connections of this type are treated as a critical outage and Verizon Wireless responds promptly by contacting the appropriate landline provider in the event of an issue, which is the only response that Verizon Wireless can take with respect to direct connections owned and operated by a landline provider. Given that response to and resolution of the underlying issue is solely within the control of the landline provider, however, Verizon Wireless cannot control the response or restoral times of the landline provider. Group 77017 Comprehensive Telecommunications Services RFP 20268 Page 3 of 24 Version - March 12, 2007 TYPE OF TROUBLE2 RESPONSE SPECIFIC Meet Exceed Does Not Meet Requirement TIME Location Bid or SLA Require ment Require ment (with Explanations) (Page/Section) or Service Not Bid Non-Critical1 2 hour or less Page 5, Section X
Sample 1

Examples of Restoral Time in a sentence

  • It should be noted that the numbers in the two columns should not be added together; the time in the Restoral Time column includes any time that the Contractor takes to respond to a Trouble or Outage.

  • The SLA Credit/Remedy for Auto Restoral Time is accounted for in the Circuit Availability SLA set forth in this document.

  • Auto Restoral Time is not a parameter that is directly measured for SLA crediting.

  • The Auto Restoral Time for a Private Line circuit (POP to POP only) on a SONET ring is 50 - 110ms.

  • We understand that the numbers in the two columns should not be added together; the time in the Restoral Time column includes any time that we take to respond to a Trouble or Outage.

  • Restoral Time ends when the Trouble is cleared and the Authorized User confirms service restoration.

  • MRT Mean Restoral Time – The mean interval between failure and restoral to operational status; includes MTTR travel time and response time.

  • Mean Restoral Time – The mean interval between failure and restoral to operational status; includes MTTR travel time and response time.

  • Restoral Time is defined as the elapsed interval between the time from when a service call is placed to the technician and the time at which the network is restored to operation.

  • It is noted that the numbers in the two columns should not be added together; the time in the Restoral Time column includes any time that CornerStone takes to respond to a Trouble or Outage.

Related to Restoral Time

  • Real-time means the actual time in which an event takes place, with the reporting on or the recording of the event simultaneous with its occurrence.

  • Central Time means Central Time as adjusted for daylight savings time.

  • Near Real Time means that Qwest's OSS electronically receives a transaction from CLEC, automatically processes that transaction, returns the response to that transaction to CLEC in an automatic event driven manner (without manual intervention) via the interface for the OSS function in question. Except for the time it takes to send and receive the transaction between Qwest's and CLEC's OSS application, the processing time for Qwest's representatives should be the same as the processing time for CLEC's representatives. Current benchmarks using TCIF 98-006 averages between two (2) and four (4) seconds for the connection and an average transaction transmittal. The specific agreed metrics for Near Real Time transaction processing will be contained in the Performance Indicator Definitions (PIDs), where applicable. "Network Element" is a facility or equipment used in the provision of Telecommunications Service. It also includes features, functions, and capabilities that are provided by means of such facility or equipment, including subscriber numbers, databases, signaling systems, and information sufficient for Billing and collection or used in the transmission, routing, or other provision of a Telecommunications Service.

  • Local Time means (a) with respect to a Loan or Borrowing denominated in Dollars, New York City time and (b) with respect to a Loan or Borrowing denominated in any Foreign Currency, London time.

  • Subsequent Reset Date means the date or dates specified in the applicable Final Terms;

  • Up time means the time period when specified services with specified technical and service standards are available to user(s)

  • Eastern Time Monday through Friday: 10:00 AM – 5:00 PM.

  • Real-Time Price means the Resource-Specific Settlement Interval LMP as defined in the CAISO Tariff. If there is more than one applicable Real-Time Price for the same period of time, Real-Time Price shall mean the price associated with the smallest time interval.

  • Interest Commencement Date means the Issue Date of the Notes or such other date as may be specified as the Interest Commencement Date in the relevant Final Terms;

  • PM means particulate matter.

  • Real-Time Market has the meaning set forth in the CAISO Tariff.

  • Option Date means, with respect to any Stock Option, the date on which the Stock Option is awarded under the Plan.

  • Loan Commencement Date means, with respect to each Loan, the first Business Day of the calendar month following the Funding Date of such Loan.

  • Rate Fixing Day means the second TARGET Day before the first day of a Term or such other day as the Facility Agent determines is generally treated as the rate fixing day by market practice in the relevant interbank market.

  • Real-time Prices means the Locational Marginal Prices resulting from the Office of the Interconnection’s dispatch of the PJM Interchange Energy Market in the Operating Day.

  • Maximum Run Time means the maximum number of hours a generating unit can run over the course of an Operating Day, as measured by PJM’s State Estimator.

  • commencement day means the day on which the State Administrative Tribunal (Conferral of Jurisdiction) Amendment and Repeal Act 2004 Part 2 Division 29 comes into operation;

  • Minimum Run Time For all generating units that are not combined cycle units, “Minimum Run Time” shall mean the minimum number of hours a unit must run, in real-time operations, from the time after generator breaker closure, which is typically indicated by telemetered or aggregated State Estimator megawatts greater than zero, to the time of generator breaker opening, as measured by PJM's State Estimator. For combined cycle units, “Minimum Run Time” shall mean the time period after the first combustion turbine generator breaker closure, which is typically indicated by telemetered or aggregated State Estimator megawatts greater than zero, and the last generator breaker opening as measured by PJM’s State Estimator.

  • New York City Banking Day means any day on which commercial banks are open for general business (including dealings in foreign exchange and foreign currency deposits) in New York City;

  • Real-Time Commitment means NYISO’s multi-period security constrained unit commitment and dispatch model, as defined in the NYISO Tariffs.

  • Scan time means the period of time between the beginning and end of x-ray transmission data accumulation for a single scan.

  • Down time means the time period when specified services with specified technical and service standards are not available to user(s).

  • Working Day means a day (other than a Saturday or Sunday) on which banks are open for general business in the City of London.

  • Base Date means a date 30 day prior to the submission of tenders.

  • Child day center means a child day program offered to (i) two or more children under the age of 13 in a facility that is not the residence of the provider or of any of the children in care or (ii) 13 or more children at any location.

  • Second Reset Date means the date specified as such in the Final Terms;