Member Information Packet. The Contractor shall provide each Member, prior to the first day of the month in which their Enrollment starts, an information packet indicating the Member’s first effective date of Enrollment. The Contractor must ensure the information is provided no later than fourteen
Member Information Packet. Contractor shall provide each Member, prior to the first day of the month in which their Enrollment starts, an information packet indicating the Member’s first effective date of Enrollment. Contractor must ensure the information is provided no later than fourteen (14) calendar days after Contractor receives notice of the Member’s Enrollment. Contractor shall utilize at least standard mail, in envelopes marked with the phrase “Return Services Requested” as the medium for providing the Member identification cards. DOM must receive a copy of this packet on an annual basis for review and approval thirty (30) calendar days before implementation, or at any point when changes are made to the packet. DOM will work to review and approve within fifteen (15) calendar days any changes to the packet made between annual reviews. At a minimum, the Member information packet shall include:
Member Information Packet. The Contractor must provide each Member an information packet indicating the Member’s first effective date of Enrollment. The Contractor must ensure the information is provided no later than fourteen (14) calendar days after the Contractor receives notice of the Member’s Enrollment. The Contractor must utilize at least standard mail, in envelopes marked with the phrase “Return Services Requested” as the medium for providing the Member identification cards, in addition to electronic notification, if available. The Division must receive a copy of this packet on an annual basis for review and approval, or at any point when changes are made to the packet. At a minimum, the Member information packet must include:
Member Information Packet. The Contractor shall provide each Member, prior to the first day of the month in which their Enrollment starts, an information packet indicating the Member’s first effective date of Enrollment. The Contractor must ensure the information is provided no later than fourteen (14) Calendar Days after the Contractor receives notice of the Member’s Enrollment. The Contractor shall utilize at least standard mail, in envelopes marked with the phrase “Return Services Requested” as the medium for providing the Member identification cards. The Division must receive a copy of this packet on an annual basis for review and approval, or at any point when changes are made to the packet. At a minimum, the Member information packet shall include:
