MEMBERS SATISFACTION SERVICE a. All questions or concerns of MEMBERS about the medical services and benefits shall be directed to the MediCard Head Office. MEMBERS must provide complete and necessary information so that the Customer Management Assistant, Customer care Officers and/or other appropriate staff or Administrative Personnel can work with the MEMBER to resolve the MEMBER's concern in a timely manner.
MEMBERS SATISFACTION SERVICE. A. All questions or concerns of MEMBERS about the medical services and benefits shall be directed to HMO Head Office. MEMBERS should give complete information so that the Members Assistance Personnel at HMO Head Office and/or the appropriate staff or Administrative Personnel can work with the MEMBER to resolve the MEMBER’S concern in a timely manner.
