MEMBERS SATISFACTION SERVICE Sample Clauses

MEMBERS SATISFACTION SERVICE a. All questions or concerns of MEMBERS about the medical services and benefits shall be directed to the MediCard Head Office. MEMBERS must provide complete and necessary information so that the Customer Management Assistant, Customer care Officers and/or other appropriate staff or Administrative Personnel can work with the MEMBER to resolve the MEMBER's concern in a timely manner.
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MEMBERS SATISFACTION SERVICE. A. All questions or concerns of MEMBERS about the medical services and benefits shall be directed to HMO Head Office. MEMBERS should give complete information so that the Members Assistance Personnel at HMO Head Office and/or the appropriate staff or Administrative Personnel can work with the MEMBER to resolve the MEMBER’S concern in a timely manner. B. Emergency Hotlines that operate on a 24 hour/day 365 day/year basis to respond to inquiries shall be available at the following telephone numbers: Tel. No. : (for Out-patient) Mobile : C. Open door policy. Direct access to a network of accredited hospitals/clinics nationwide and satellite medical clinics.
Sample 1

Related to MEMBERS SATISFACTION SERVICE

  • MEMBERSHIP REQUIREMENT 1. All employees covered by this Collective Agreement shall, as a condition of employment, become and remain members of the British Columbia Teachers’ Federation and the local(s) in the district(s) in which they are employed, subject to Article A.3.

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