Customer Management Clause Samples
The Customer Management clause outlines the responsibilities and procedures for handling interactions and relationships with customers under the agreement. It typically specifies how customer information is to be managed, who is responsible for customer communications, and may set standards for service delivery or complaint resolution. By clearly defining these processes, the clause helps ensure consistent customer experiences and reduces the risk of misunderstandings or disputes related to customer service.
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Customer Management. ACS is dedicated to developing and managing quality operations in partnership with its Customers. ACS will assign a Customer Relations Manager (CRM) to manage the ACS—Customer relationship. The CRM will act as the liaison between Customer and ACS and work in partnership to meet SLAs, understand Customer vision and objectives, incorporate any new policy or procedural changes required or requested, and continually seek to extend creative solutions to address Customer's business challenges. To regularly review these objectives the CRM will meet with Customer and discuss topics including but not limited to: • Adherence to agreed upon SLAs • Adherence to implemented process • Customer satisfaction • Customer vision and upcoming events or challenges • Need for process change or improvement • Project plan for implementing change or improvements • Need for change order requests/amendments to agreed upon task order
Customer Management. 12.3.1 The Operator shall organize at its own costs public awareness programs to achieve people's participation in managing demand by using the continuously available water to their absolute need only and not to waste, and to communicate importance of metered system and its benefit
12.3.2 The Operator shall make arrangements for maintaining the service of the presently connected Customers under selected Hydraulic Zones though not covered under Commissioned DMAs or arrange for alternative arrangement for water supply at his own cost.
12.3.3 The responsibility of the Operator will be limited to providing service pipeline up to the water meter, water meter, stopcock and meter box in the consumer premises. All works beyond the water meter and before the septic tank will be the responsibility of the Customer.
a) For the authorized consumers: For both water supply connections, if required, the Operator will replace the existing service pipe lines from distribution main pipe lines to the consumer premises with new saddles, ferrule, stop cock, MDPE pipe, GI pipe above ground etc. as per Technical Specifications from the distribution pipe lines under a DMA.
b) For new service connections: For both water supply connections, if required, the Operator will provide new service pipe lines from distribution lines to the consumer premises with new saddles, ferrule, MDPE pipe, stop cock etc. as per Technical Specifications for the unauthorized consumers from the distribution pipe lines under a DMA.
c) For bulk water supply connections: For both water supply connections (equivalent or higher than 25mm dia.) such as apartments, housing societies or private layouts within the Service Area, if required, the Operator shall install a suitably sized, accurate consumption meter, saddles, service pipe, water meter and stop cock per Technical Specifications from the distribution pipe lines under a DMA.
d) Illegal Connections: For both water supply connections, the Operator based on the findings from the consumer survey, and in accordance to the approved Connections Policy, shall identify the illegal or unauthorized connections and inform the Authority for regularization / disconnections of those connections.
12.3.4 The Operator shall validate the Customer water connection survey in the concerned DMA. The parameters to be surveyed will at least include: type of Customer (residential, commercial, governmental, etc.), geo-location, type of structure or dwelling, type of existing water ...
Customer Management. You may manage Partner´s customers and their JetBrains Accounts (including ob- taining, assigning, renewing, and transferring licenses or subscriptions to JetBrains Products and Plugins) subject to a prior written authorization by such customers or by JetBrains.
Customer Management. LICENSEE will manage all aspects of all customer accounts and potential customer accounts for HP Branded Products.
Customer Management. 1. The Project Implementing Entity shall publish, no later than one (1) month after the Effective Date, and the end of every quarter after said date, throughout Project implementation, a list, in form and substance satisfactory to the Association, of its customers whose monthly bill has averaged GNF 150,000 or more over the previous 12 months and whose arrears are more than three (3) months old.
2. The Project Implementing Entity shall furnish to the Association, no later than one (1) month after the Effective Date, a plan, in form and substance satisfactory to the Association, for purposes of addressing major customer grievances, including those relating to injuries allegedly caused by faulty equipment of the Project Implementing Entity.
Customer Management. You may manage Your customers if you are authorized to do so by such customers or by JetBrains.
Customer Management. 1. Distributor shall take full responsibility for customer management after gaining its customer by own sales activities.
2. Distributor shall provide kindly service for product maintenance request from customers and shall notice to maintenance request order to Principal if maintenance request is dealing with faulty part of product that contain effective warranty policy.
Customer Management. Initial customer relations will take the form of providing high-quality and standard services, offering attractive pricing, working under an agreed schedule, and practicing good customer service and conflict resolution strategies. The prices vary according to the specifications established by the customer.
Customer Management. Glottech shall promptly notify LEXG of any direct inquiries received, or solicitations made, by Glottech (or by any Third Party Sales agent or distributor on Glottech's behalf) pertaining to potential customers falling within LEXG's sales agency authority hereunder. Likewise, LEXG will report to Glottech on a weekly basis any direct inquiries or solicitations. The ownership of customer accounts for inquiries and Sales for use of the Technology within the Territory shall be regulated by the use of a standardized non-compete and non-disclosure agreement (an "NCND") in a form mutually approved by the Parties. The NCND shall state that it must be executed by duly authorized agents, officers, or employees of the prospective customer or third-party. Glottech shall require all prospective customers for the use of the Technology within the Territory to execute the NCND in the approved form, and shall cause all third party distributors within the Territory to comply with this requirement. LEXG will provide to Glottech any executed NCNDs obtained by LEXG on a monthly basis and Glottech shall require other distributors to do the same. Glottech shall similarly advise LEXG on a monthly basis of any NCNDs obtained by Glottech or by any third party. Any prospective customer that executes an NCND with LEXG during the term of this Agreement will be deemed a customer secured by LEXG for the Term of this Agreement and for a period of 2 years thereafter.
Customer Management. The Group commences a leasing project in Section A, during which target customers are carefully identified, appropriate projects are selected and tailored financing plans and price quotes are duly prepared. Each project is initiated by the relevant industry business division and reviewed and assisted by other relevant departments, such as the Finance Department, Business Operation Center and Treasury Department.