Mercantile Communications Pvt. Ltd will determine the most appropriate means of service including the method, technology and route of delivery.
Mercantile Communications Pvt. Ltd will send 30 days prior written notice to customer as a reminder on service expiry date. If the customer fails to renew the service agreement after 2 written notifications, the agreement will be extended automatically for 90 days period. And if the customer fails to renew the agreement even after the extension of 90 days, the agreement will be renewed automatically under the same clauses, terms and conditions unless either party sends written notification.
Mercantile Communications Pvt. Ltd and customer here by submit to the non-exclusive jurisdiction of Nepalese Courts.
Mercantile Communications Pvt. Ltd. otherwise fails to comply in all material respects with the covenant agreements or conditions herein, which remain uncorrected for thirty (30) business days after receipt of written notice from Customer, specifying in detail the alleged failure unless such failure is caused due to force majeure circumstance.
Mercantile Communications Pvt. Ltd. may terminate this Agreement if the customer fails to comply with the terms and conditions as mentioned in this agreement. Mercantile Communications Pvt. Ltd. will provide Customer with written notice of any breach as soon as it occurs, describing in detail the nature of the breach. Following receipt of such notice Customer will have an opportunity to remedy the breach within a reasonable period of time as agreed, which at minimum will give the Breaching Party 30 days after receipt of such written notice to correct the breach before termination may occur. If the breach is not cured during the remedy period agreed (or as set forth above) Mercantile Communications Pvt. Ltd. may terminate this Agreement for the breach by providing Customer with written notice declaring termination effective forthwith.
Mercantile Communications Pvt. Ltd. shall provide symmetrical committed Internet bandwidth through the Indo-Nepal terrestrial optical fiber link up to Kathmandu. The bandwidth shall be built-up by Mercantile Communications in Nepal territory up to the Indo – Nepal border (i.e. Bhairahawa/ Birgunj) and then on the OFC system working between India and Nepal.
Mercantile Communications Pvt. Ltd. shall provide technical support during Installation, Configuration and Commissioning of the bandwidth including full technical support during configuration in the existing Customer Network for implementation of the service.
Mercantile Communications Pvt. Ltd. shall provide performance parameters for the link provisioned for Customer including MRTG graphs. Access to such information shall be made available for Customer to monitor the circuit performance and bandwidth utilization. Service Uptime 99% Monthly Recurring Charges S/No . Service Location Service Start Date Agreement Start Date Agreement Expiry date Band- width Monthly Bandwidth Cost (NRS) One time Equipment Charge (NRS) One time Installation Charge (NRS)
3. 4.
Mercantile Communications Pvt. Ltd. shall provide technical support for the service 24 hours of the day, 7 days of the week. Response to support, issues and problems raised by Customer shall be responded by telephone, fax or email within thirty (30) minutes.
Mercantile Communications Pvt. Ltd. shall make available the facilities to Customer for online a) registration of problems and support issues b) monitoring of the links and bandwidth utilization and c) generate reports of usage. Mercantile Communications Pvt. Ltd. shall provide online MRTG to Customer. Customer shall be provided with Login Name and Password to access the same and view the utilisation of the links.
