Monitoring and Incident Management Sample Clauses

Monitoring and Incident Management a) Incident Monitoring and Management ConnectWise will monitor, analyze and respond to security incidents in a timely manner in accordance with ConnectWise's standard operating procedure. ConnectWise security group will escalate and engage response teams as may be necessary to address anincident, b) Breach Notification Unless notification is delayed by the actions or demands of a law enforcement agency. ConnectWise will report to Client any accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access to Client Data (a “Security Incident”) without undue delay following determination by ConnectWise that a Security Incident has occurred. c) Report The initial report will be made to Client security or privacy contact(s) (or if no such contact(s) are designated, to the primary contact designated by Client). As information is collected or otherwise becomes available to ConnectWise and unless prohibited by applicable law ConnectWise shall provide without undue delay any further information regarding the nature and consequences of the Security Incident to allow Client to notify relevant parties including affected Data Subjects, government agencies and data protection authorities in accordance with applicable data protection law. The report will include the name and contact information of the ConnectWise contact from whom additional information may be obtained ConnectWise shall inform Client of the measures that it will adopt to mitigate the cause of the Security Incident and to prevent future Security Incidents. d) Client Obligations Client will cooperate with ConnectWise in maintaining accurate contact information in the customer support portal and by providing any information that is reasonably requested to resolve any security incident, including any Security Incidents, identify its root cause(s) and prevent a recurrence. Client is solely responsible for determining whether to notify the relevant supervisory or regulatory authorities and impacted Data Subjects and for providing such notice.