Objective of the Service. The objective is to deliver a timely, accurate and complete service to the Customer. The Service Level Agreement defines the service and the service level with the objective of: • Clearly defining roles and responsibilities. • Ensuring effective management of the Hosted Cloud Service. • Defining effective communication channels. • Documenting problem resolution and escalation processes.
Objective of the Service. Liverpool Guild of Students’ Volunteering Platform exists to offer volunteering opportunities to students and members of the wider community. The platform is hosted on MSL and provides an online database for volunteers and organisations. It allows organisations to add and update information on their current volunteer roles through a secure dashboard, where the organisation has their own individual pages to help track, approve and communicate with volunteers. The system allows the organisation to set a quota for how many volunteers are required and automatically closes the advertisement when enough volunteers have expressed an interest. Volunteers are able to search through available vacancies but will only be able to apply if they are registered with the platform. If they apply for an opportunity the organisation can access the volunteer’s contact details via the platform, and the organisation can provide them with any additional application information. The volunteer platform is a brokerage service and, as such, Liverpool Guild of Students are not liable for volunteers undertaking opportunities advertised on the website. We will however ask for a copy of the organisation’s Public Liability Insurance and other relevant policies for our own records as part of the registration process, to be updated annually.
Objective of the Service. The objective is to deliver a timely, accurate and complete service to the Customer. The Service Level Agreement defines the service and the service level with the objective of: Clearly defining responsibilities Ensuring effective management of the Solution Defining effective communication channels Documenting problem resolution and escalation processes To support the achievement of the objectives, standards and quality of service expected, the contribution from the Customer is important and highly dependent on the Customer, meeting the following: Clear definition and quality of data Adherence to data formats and configuration guidelines of the Solution Maintenance of own IT infrastructure to enable access Open and detailed communication channels
Objective of the Service. Emissions Connect is a standard digital product from DNV. Emissions Connect will develop as a product following a product roadmap. Enhancement requests from Customer will be evaluated and prioritized into the product roadmap. Emissions Connect will do incremental releases of established modules and can also introduce new modules moving forward. The objective is to deliver a timely, accurate and complete service to the Customer. The Service Level Agreement defines the service and the service level with the objective of • Clearly defining responsibilities • Ensuring effective management of the Solution • Defining effective communication channels • Documenting problem resolution and escalation processes To support the achievement of the objectives, standards and quality of service expected the contribution from the Customer is important and highly dependent on the Customer, meeting the following: • Clear definition and quality of data • Adherence to data formats and data quality guidelines of Operational Vessel Data and Emissions Connect • Maintenance of own IT infrastructure to enable access • Open and detailed communication channels The service measurement period will be per full calendar month within the agreed start and end dates of the service. Service Availability is measured over a calendar month period against the Agreed Service Time (AST). The following calculation is used to determine the Service Availability percentage SERVICE Availability Step 1: Data Management with Data Workbench 99.5% Step 2: Monitoring and Voyage assurance 98% Step 3: Voyage Simulation and improvements 99.5% In the event that the SLA has been breached DNV will inform openly via a service specific webpage on the status. The Service Level Agreement does not apply to any performance or availability issues due to downtime caused by any of the following: • Occurs during scheduled maintenance that: (i) has been notified by DNV to the Customer at least forty-eight
