New Modules. Customer acknowledges and agrees that any New Modules of the Product(s) that Capita may, in its sole discretion, release from time to time are not included as part of the Support Services. Fees for any New Module and any related Professional Services shall be charged and invoiced to Customer following acceptance by Capita of a new Product Order for such New Module.
New Modules. Customer acknowledges and agrees:
(a) that Supplier may from time to time add New Modules to the Service to expand the offerings of the Service;
(b) that any New Modules incorporated into the Service by Supplier may result in Customer being required to pay Additional Fees to utilise the New Modules; and
(c) that it shall be Customer’s responsibility to review any updates to these Terms of Service in connection with Customer’s acceptance of the New Modules, and that Customer’s continued use of the Service shall constitute Customer’s acceptance of any modifications to the Terms of Service pursuant to clause 1.4.
New Modules. Magniforce may, from time to time, offer New Modules to its Licensees for an additional charge. (b.) Tier 1 Support. Support Services does not include Tier One Support services unless separately contracted. Tier One Support is defined as the primary mechanism for user administration and support and platform parameter configuration and process oversight and management, and includes:
i. User credential management – create new users, disable user accounts, re-enable user accounts, assign users the appropriate security roles, profiles and configure users for Single Sign-On
ii. User training for the Magniforce platform (“inflooens”) – train all internal and vendor personnel new users, train all users as needed on changes associated with each upgrade or update
iii. User coaching – interact with users as appropriate to enhance their experience by coaching on tips and aids available to improve productivity and utility
iv. User communication – a notice of upcoming platform events such as a planned outage, notice of and updates to any unplanned outage or service impairments, and upcoming platform upgrades and updates
v. User experience management – the configuration of platform and system parameters to manage the user experience
vi. User support – take in all user tickets and requests, triage each ticket/request, communicate answers and solutions back to the user, and as needed, escalate tickets to Magniforce for higher tier support; evaluate all feature requests coming from users, manage through an internal approval process, than transmit to Magniforce for evaluation
vii. Import support – execute data imports for users who are not granted import privileges, including any data cleanup
viii. Integration oversight – monitoring of integrations to verify that all integrations are operational
ix. Process oversight – monitoring of imports, exports, report, notification, and HTTP call queues
New Modules. The Customer acknowledges and agrees:
(a) that the Supplier may from time to time add New Modules to the Service to expand the offerings of the Service.
(b) that any New Modules incorporated into the Service by the Supplier may result in the Customer being required to pay Additional Fees to utilise the New Modules.
