CUSTOMER RESPONSIBILITIES AND OBLIGATIONS. 1. The Customer will provide all required materials as required by the SaaS Provider from time to time for the SaaS Provider to perform the Services.
2. The Customer must, at the Customer’s own expense:
1. provide all reasonable assistance and cooperation to the SaaS Provider in order to enable the SaaS Provider to supply the Services in an efficient and timely manner including but not limited to obtaining from Authorised Users any consents necessary to allow the Customer and its Personnel to engage in the activities described in this Agreement and to allow the SaaS Provider to provide the Services;
2. use reasonable endeavours to ensure the integrity of the Data;
3. permit the SaaS Provider and its Personnel to have reasonable access to the Customer Environment for the purposes of supplying the Services;
4. ensure that only Customer Personnel and Authorised Users will access and use the SaaS Services and such use and access will be in accordance with the terms and conditions of the SaaS Licence; and
5. make any changes to its Customer Environment that may be required to support the delivery and operation of any Services.
3. The Customer is responsible for its use of the Services and must ensure that no person uses the Services:
1. to break any law or infringe any person’s rights including but not limited to Intellectual Property Rights;
2. to transmit, publish or communicate material that is defamatory, offensive, abusive, indecent, menacing or unwanted; or
3. in any way that damages, interferes with or interrupts the supply of the Services.
4. The Customer acknowledges and agrees that:
1. it is responsible for all users using the Services including its Personnel and any Authorised Users;
2. its use of the Services will be at its own risk;
3. it is responsible for maintaining the security of its account and password. The SaaS Provider cannot and will not be liable for any loss or damage from the Customer’s failure to comply with this security obligation;
4. the SaaS Provider may alter or update the Customer’s account logins and passwords and the logins and passwords of any Authorised Users at any time throughout the Term;
5. the Customer is responsible for all content posted and activity that occurs under their account. This includes content posted by others who have logins or accounts associated with the Customer’s account;
6. if they operate a shared Customer account, make (or allow any third party to make) material available by means of the Services (i...
CUSTOMER RESPONSIBILITIES AND OBLIGATIONS. For Kineo to facilitate a successful Onboarding, the Customer must provide the following and (where relevant) in accordance with the project timeline or such other date as reasonably required by Kineo:
a) Provide a single, dedicated Named Site Administrator who is authorised to make decisions on behalf of the Customer and able to and represent the views of the Customer.
b) Provide all branding collateral and content as reasonably required by Kineo.
c) Provide all resources, responses, and information as reasonably required by Kineo.
d) Attend all such training as is recommended by Xxxxx.
e) Confirm in writing the Customer has received the Onboarding outputs as set out in this SoW at project completion, in order toto transition to the Kineo Service Desk team.
CUSTOMER RESPONSIBILITIES AND OBLIGATIONS. 1. The customer will provide all the required data and materials as required by Springworks from time to time for Springworks to perform the Services.
2. At the expense/ risk of the customer, you must:
a) provide all reasonable assistance and cooperation to Springworks in order to enable Springworks to supply the Services in an efficient and timely manner;
b) make all the reasonable efforts on his part to ensure that the integrity of the Data is maintained;
c) permit Springworks and its personnel/ vendors/ affiliates/ representatives to have reasonable access and permission to process the data/ information provided by the customer in order to make possible, the Services to be provided by Springworks under this agreement;
d) ensure that the Services provided to you under this agreement are exclusive to you only and not to any unauthorized user.
3. The customer shall have the sole responsibility as regards the use of the Services provided under this agreement and that the customer shall ensure the Services are NOT used:
a) to break any Applicable Law or infringe any person’s rights including but not limited to Intellectual Property Rights;
b) to transmit, publish or communicate material that is defamatory, offensive, abusive, indecent, menacing or unwanted; or
c) in any way that damages, interferes with or interrupts the supply of the Services.
4. The customer acknowledges and agrees that:
a) it shall be the responsibility of the customer as regards the usage of Services by any/all of the end users, including its personnel and any authorized users;
b) the use of the Services will be at the risk of the customer;
c) it is the responsibility of the customer to maintain the security of its account and password. Springworks cannot and will not be liable for any loss or damage from the customer’s failure to comply with this security obligation;
d) Springworks may alter or update the customer’s account logins and passwords and the logins and passwords of any Authorised Users at any time throughout the Term;
e) the customer shall take the sole responsibility of all the content posted and activity that occurs under their account. This includes content posted by others who have logins or accounts associated with the customer’s account;
f) the customer will provide all the co-operation and reasonable assistance to Springworks for and Upgrades to the Services including but not limited to reconfigurations or interface customizations; and
g) the Springworks shall be at li...
CUSTOMER RESPONSIBILITIES AND OBLIGATIONS. 4.1 Subject to Article 11 below, Customer grants to SAP the nonexclusive right to use Customer Data for the sole purpose of and only to the extent necessary for SAP to provide the Service, unless otherwise set forth in a product supplement or Order Form.
4.2 Customer shall be responsible for entering its Customer Data into the Service and Customer shall be responsible for the content of the Customer Data supplied by it. Customer agrees that it has collected and shall maintain and handle all Customer Data in compliance with all applicable data privacy and protection laws, rules and regulations. Further, Customer is solely responsible for determining the suitability of the Service for Customer's business and complying with any regulations, laws, or conventions applicable to the Customer Data and Customer’s use of the Service(s).
4.3 Customer shall maintain commercially reasonable security standards for its and its Named Users use of the Service.
CUSTOMER RESPONSIBILITIES AND OBLIGATIONS. Only use the Service in accordance with what has been agreed with DNV. • Operate backup procedures and safe storage of backups of Customer’s data adequate for its business • Secure that persons communicating with DNV according to this Service Level Agreement have proper skills and training in the Service.
CUSTOMER RESPONSIBILITIES AND OBLIGATIONS. (a) The Customer must:
(i) provide webqem with all information and other assistance reasonably required by webqem to enable webqem to provide the Services;
(ii) if any third party consents are necessary or desirable to enable webqem to provide the Services, obtain those consents within such times as will enable webqem to provide the Services in accordance with the Accepted Quote;
(iii) be responsible for, and without limitation, any data owned by the Customer that is stored on the webqem system or any data transmitted or caused to be transmitted over the Internet;
(iv) only use the Services for the purpose contemplated at the date of acceptance of the Accepted Quote;
(v) comply with the licence terms and conditions of any software or hardware supplied to the Customer by webqem; and
(vi) comply with all applicable legislation, including anti-spam, anti-phishing, identity theft, defamation, privacy, pornography and Intellectual Property Rights legislation.
(b) The Customer must not:
(i) interfere with or disrupt the network, any other user, or the service or equipment of webqem or any other user, or substantially affect the operation of the Services, including introduce or allow any software virus;
(ii) engage in the business of reselling or exporting the Services or any part of the Services
(iii) use the Services for any illegal, unauthorized or dangerous purpose;
(iv) use the Services or any webqem Intellectual Property Rights to develop technology the same as or similar to the Services or the webqem Intellectual Property Rights or to compete against webqem;
(v) publish any material for which the Customer is not the Intellectual Property Right owner or is so authorised to publish.
(c) The Customer acknowledges that Webqem does not and cannot monitor or control the content and information accessed via the Internet and shall not hold Webqem responsible in any way for any content or information accessed via the Internet.
(d) The Customer agrees to provide webqem with a client testimonial and the Customer consents to webqem referring to work done for the Customer in presentations webqem makes to third parties and on webqem's website, including but not limited to using the Customer's logo and a link to the Customer's website from webqem's website.
CUSTOMER RESPONSIBILITIES AND OBLIGATIONS.
8.1 Customer responsibilities The Customer will be responsible for:
(a) uploading all Customer Data into the Deputy Application and ensuring all Customer Data is true and accurate;
(b) the day to day use of the Deputy Application;
(c) obtaining all consents, permits or approvals necessary to upload the Customer Data into the Deputy Application, store the Customer Data on the Deputy Infrastructure and otherwise use the Deputy Application;
(d) ensuring that the use of the Deputy Application by the Customer and each of its Authorised Users and the uploading and storage of the Customer Data complies with all applicable laws, regulations or codes of conduct;
(e) satisfying itself that the Deputy Application is compatible with its own hardware, software and internet and network capabilities and maintaining all hardware, software, Third Party Applications and other technology necessary to be able to access and use the Deputy Application;
(f) ensuring that it maintains back up or alternate systems for use if the Deputy Application is unavailable or is otherwise unable to be used by the Customer;
(g) ensuring no Unacceptable Content is uploaded to the Deputy Application or stored in the Deputy Infrastructure; and
(h) any acts or omissions committed by the Authorised Users or the other employees, officers, contractors or representatives of the Customer or any of its related parties in relation to the Deputy Application.
CUSTOMER RESPONSIBILITIES AND OBLIGATIONS. Adhere to requested Solution upgrades to stay within two product versions of the most recent one available. DNV reserves the right not to provide support to any part of the Solution which falls behind of two versions of the latest core product unless kept there by explicit mutual agreement. Provide and maintain all computer hardware, software and associated equipment situated on the Customer premises such equipment to meet as a minimum the specification required to operate the Solution Inform DNV of any changes or issues that may impact the delivery of the Solution Agree responsibility for pre and post upgrade actions Authorise Change Controls to cover upgrades, changes and improvements Validate stability of the Solution and integrity of integrity of data following upgrades, changes and Business Continuity events Maintain own internal Business Continuity Plan to facilitate the recovery of business functions for appropriate users Secure that persons communicating with DNV according to this agreement has proper skills and training in the service provided Support for the Solution is provided to the Customer during standard business hours, which are between 08:00 and 16:00 CET Monday to Friday excluding Norwegian public holidays, the contact details of which will be provided as part of the Customer activation process Support requests must be sent to the relevant support email address and the following details provided by the customer for all support requests and incidents: Contact name and telephone number/email address Description of the problem and steps to reproduce Actions taken thus far to attempt resolution Requested supported priority Supporting screen shots and log files All support requests / incidents will be handled as quickly as possible and in-line with the service levels defined in Section 7.1.1 and 7.1.2 of this SLA. (Service requests may be put on hold and the clock ‘stopped’ while awaiting action from the Customer. Progress updates may be halted by agreement once solution/actions agreed)
7.1.1 Product / Application Support Requests Issues raised against the functionality of the product or application will be dealt with by the PST in- line with the priorities defined in the table below: Priority Normal Issue does not hinder day- to-day work but may affect work schedule DNV shall, at its discretion, work on a correction of the fault or find workaround as fast as reasonable within normal working hours and may include res...
CUSTOMER RESPONSIBILITIES AND OBLIGATIONS. Customer: (i) is solely responsible for the use of the Software by Customer and Customer’s employees, agents, contractors, representatives and any other personnel authorized by Customer to access the Software (collectively, “Users”); (ii) shall require Users to comply with the terms of this Agreement and User license agreement required at the time of installation (“XXXX”) referenced in Exhibit D; and (iii) shall require Users to comply with the terms of this Agreement; and (iv) shall comply with all applicable federal, state, local, foreign and international laws, rules, regulations, ordinances, treaties and governmental orders (collectively, “Laws”) in using the Software (including, without limitation, (A) all antibribery laws (including the Foreign Corrupt Practices Act (US) and the Anti Bribery Act (UK)); and (B) all export control laws and regulations (including the U.S. Export Administration Regulations).
CUSTOMER RESPONSIBILITIES AND OBLIGATIONS. It is the Customer’s responsibility to ensure that it meets the following obligations to cooperate and that it does so at no cost to HYBRID: − Have an internet connection with adequate bandwidth in accordance with the Customer’s requirements as defined in the Documentation and updated from time to time. − Use an internet browser in accordance with HYBRID’s minimum requirements as defined in the Documentation and updated from time to time. − Provide HYBRID, at least by email, with up-to-date information on the Technical Contact to issue instructions, such as personnel changes. − The Technical Contact is entitled to name up to three (3) named employees by email, with names and contact data for verification, who can contact the HYBRID Support Service. The Customer must inform HYBRID immediately of any change in the named employees or Technical Contact. − Report all Incidents or issues to the HYBRID Support Service promptly. − Use anti-virus software with definitions updated daily. − Make every effort to be available to the HYBRID Support Service during the resolution of an Incident or a request.
