Designated Support Contacts. As further detailed in Section 8 of Exhibit B (Support Services) of the Agreement, Customer may only contact Azul through Customer’s Designated Support Contacts and may designate up to the number of contacts as set forth in the table below based on the number of Supported Instances purchased and the Support Tier selected and paid for by Customer: Indemnification: For Support Services purchased with the Premium Support Tier, Indemnification as described in Section 8 of the Agreement will include both the Product and respective Third-Party Software. Product-specific Definitions:
Designated Support Contacts means an individual that Customer has registered with Cloudhouse’s Online Support System as a contact person.
Designated Support Contacts. As further detailed in Section 8 of Exhibit B (Support Services) of the Agreement, Customer may only contact Azul through Customer’s Designated Support Contacts and may designate up to the number of contacts as set forth in the table below based on the number of Supported Instances purchased and the Support Tier selected and paid for by Customer: Indemnification: For Support Services purchased with the Platinum or Premium Support Tiers, Indemnification as described in Section 8 of the Agreement will include (i) both the Product and respective Third-Party Software; and (ii) the anti-contamination provisions contained in the Support Services Additions section above stated. Product-specific Definitions:
Examples of Designated Support Contacts in a sentence
Online Case Management means that End User’s Designated Support Contacts will have access to Appian’s Online Case Management system for reviewing, creating & updating support cases, managing support contact designations and maintenance notifications, and much more.
More Definitions of Designated Support Contacts
Designated Support Contacts means the two (2) customer employees who are Your only personnel permitted to contact Us to receive support in accordance with the Support Services set forth in Section 3 below.
Designated Support Contacts has the meaning given in the Section below. “Incident” means a problem faced by the Company while using WaveMaker Software and reported through its Designated Support Contacts, that could be classified as a Software Error (after appropriate troubleshooting) or closed with a satisfactory answer. Incidents reported are managed through a software ticketing system. “Minor Release” means a new version of the Software released by WaveMaker to its end user customers generally, during the License Term, which is identified by a new numeral to the right of the decimal point (e.g., 3.1).
Designated Support Contacts are members of Client’s organization that are the primary liaisons between the Client and Support, and that have been qualified by Accruent. The Designated Support Contact is the Client’s users’ first level of support who logs Client’s internal support requests, and in the event of a technical problem, acts as the sole point of contact for Support. Client understands and acknowledges that if Designated Support Contacts are unavailable, this may adversely affect Accruent’s ability to resolve Incidents. If an Incident case lacks the necessary product or technical knowledge to assist Support in Incident resolution, Support may refer to another member of Client’s organization who has a more detailed understanding of the Incident. Accruent provides direct support for up to 5 Designated Support Contacts per Client, and additional Designated Support Contacts may be purchased separately.
Designated Support Contacts are members of District’s organization that are the primary liaisons between the District and Support, and that have been qualified by Contractor. The Designated Support Contact is the District’s users’ first level of support who logs District’s internal support requests, and in the event of a technical problem, acts as the sole point of contact for Support. District understands and acknowledges that if Designated Support Contacts are unavailable, this may adversely affect Contractor’s ability to resolve Incidents. If an Incident case lacks the necessary product or technical knowledge to assist Support in Incident resolution, Support may refer to another member of District’s organization who has a more detailed understanding of the Incident. Contractor provides direct support for up to 5 Designated Support Contacts per District, and additional Designated Support Contacts may be purchased separately.
Designated Support Contacts means an individual that Licensee has registered with Neverfail’s Online Support System as a contact person.
Designated Support Contacts means the Customer contacts who are authorized to contact GEP for Support.
Designated Support Contacts means the End User personnel designated to interact with Appian on technical support issues. Designated Support Contacts are able to create, view and update technical support cases on behalf of End User’s Appian projects. Designated Support Contacts will also receive communications from Appian Support.