Designated Support Contacts. As further detailed in Section 8 of Exhibit B (Support Services) of the Agreement, Customer may only contact Azul through Customer’s Designated Support Contacts and may designate up to the number of contacts as set forth in the table below based on the number of Supported Instances purchased and the Support Tier selected and paid for by Customer: Number of Supported Instances DESIGNATED NUMBER OF SUPPORT CONTACTS Standard Premium 51 to 100 2 4 101 to 250 2 6 251 to 500 2 8 501 to 1000 4 10 1001 and over 4 12 Third-Party Software Licenses: As listed at xxxx://xxx.xxxx.xxx/license/zing_third_party_licenses.html. Indemnification: For Support Services purchased with the Premium Support Tier, Indemnification as described in Section 9 of the Agreement will include both the Product and respective Third-Party Software. Product-specific Definitions: • “System” means a physical hardware system capable of running the Product, including without limitation a computer, server, workstation, laptop, individual blade or other physical system, as applicable.
Designated Support Contacts means an individual that Customer has registered with Cloudhouse’s Online Support System as a contact person.
Designated Support Contacts. As further detailed in Section 8 of Exhibit B (Support Services) of the Agreement, Customer may only contact Azul through Customer’s Designated Support Contacts and may designate up to the number of contacts as set forth in the table below based on the number of unique Combination Products and Supported Instances purchased and paid for by Customer: Total Number of Supported Instances DESIGNATED NUMBER OF SUPPORT CONTACTS PER UNIQUE COMBINATION PRODUCTS Less than 2,500 2 2,501 to 10, 000 3 Greater than 10,000 4 Third-Party Software Licenses: As listed at xxxx://xxx.xxxx.xxx/license/zing_third_party_licenses.html. Indemnification: For Support Services purchased with the Premium Support Tier, Indemnification as described in Section 9 of the Agreement will include both the Product and respective Third-Party Software. Product-specific Definitions: • “Customer Product” is a Customer product that is developed, manufactured, provided or Distributed by or for Customer, is licensed to Customer’s end users, and as further defined in an Order.
Examples of Designated Support Contacts in a sentence
In order to diagnose Problems most effectively, the Designated Support Contacts will confirm that all supporting systems (internal network, Internet, server hardware, and the like) are functioning properly before contacting Cloudhouse customer support.
The initial response is an e-mail or telephone acknowledgement by Cloudhouse of the Problem reported by Licensee’s Designated Support Contacts.
Cloudhouse customer support requests to assist the Designated Support Contacts can be submitted via an On-line Support System continuously 24 hours per day, 365 days per year.
Cloudhouse will investigate each suspected Error reported by the Designated Support Contacts and determine whether in Cloudhouse’s judgment the reported problem is, in fact, an Error, and whether such Error is in the Licensed Software or in the Documentation.
Licensee agrees to submit reports concerning suspected Errors through its Designated Support Contacts.
More Definitions of Designated Support Contacts
Designated Support Contacts means the two (2) customer employees who are Your only personnel permitted to contact Us to receive support in accordance with the Support Services set forth in Section 3 below.
Designated Support Contacts has the meaning given in the Section below. “Incident” means a problem faced by the Company while using WaveMaker Software and reported through its Designated Support Contacts, that could be classified as a Software Error (after appropriate troubleshooting) or closed with a satisfactory answer. Incidents reported are managed through a software ticketing system. “Minor Release” means a new version of the Software released by WaveMaker to its end user customers generally, during the License Term, which is identified by a new numeral to the right of the decimal point (e.g., 3.1).
Designated Support Contacts. As further detailed in Section 8 of Exhibit B (Support Services) of the Agreement, Customer may only contact Azul through Customer’s Designated Support Contacts and may designate up to the number of contacts as set forth in the table below based on the number of unique Combination Products, the Supported Instances purchased and the Support Tier selected and paid for by Customer: Total Number of Supported Instances DESIGNATED NUMBER OF SUPPORT CONTACTS PER UNIQUE COMBINATION PRODUCT Standard Premium Less than 2,500 2 2 2,501 to 10, 000 2 3 Greater than 10,000 2 4 Third-Party Software Licenses: As listed at xxxx://xxx.xxxx.xxx/license/zulu_third_party_licenses.html. Indemnification: For Support Services purchased with the Premium Support Tier, Indemnification as described in Section 8 of the Agreement will include (i) both the Product and respective Third-Party Software; and (ii) the anti-contamination provisions contained in the Support Services Additions section above stated. Product-specific Definitions: • “Customer Product” is a Customer product that is developed, manufactured, provided or Distributed by or for Customer, is licensed to Customer’s end users, and as further defined in an Order.
Designated Support Contacts. As further detailed in Section 8 of Exhibit B (Support Services) of the Agreement, Customer may only contact Azul through Customer’s Designated Support Contacts and may designate up to the number of contacts as set forth in the table below based on the number of Units purchased and the Support Tier selected and paid for by Customer: Number of Units DESIGNATED NUMBER OF SUPPORT CONTACTS Standard Premium Platinum 1 to 1,000 2 2 4 1,001 to 2,000 2 4 6 2,001 to 5,000 2 6 8 5,001 to 10,000 2 8 10 10,001 to 20,000 4 10 12 20,001 and over 4 12 15 Third-Party Software Licenses: As listed at xxxxx://xxxx.xxxx.xxx/core/tpl. Indemnification: For Support Services purchased with the Platinum or Premium Support Tiers, Indemnification as described in Section 8 of the Agreement will include
Designated Support Contacts. As further detailed in Section 8 of Exhibit B (Support Services) of the Agreement, Customer may only contact Azul through Customer’s Designated Support Contacts and may designate up to the number of contacts as set forth in the table below based on the number of Supported Instances purchased and the Support Tier selected and paid for by Customer: Number of Supported Instances DESIGNATED NUMBER OF SUPPORT CONTACTS Standard Premium Platinum 51 to 100 2 4 6 101 to 250 2 6 8 251 to 500 2 8 10 501 to 1000 4 10 12 1001 and over 4 12 15 Third-Party Software Licenses: As listed at xxxx://xxx.xxxx.xxx/license/zulu_third_party_licenses.html. Indemnification: For Support Services purchased with the Platinum or Premium Support Tiers, Indemnification as described in Section 8 of the Agreement will include (i) both the Product and respective Third-Party Software; and (ii) the anti-contamination provisions contained in the Support Services Additions section above stated. Product-specific Definitions:
Designated Support Contacts. As further detailed in Section 8 of Exhibit B (Support Services) of the Agreement, Customer may only contact Azul through Customer’s Designated Support Contacts and may designate up to the number of contacts as set forth in the table below based on the number of Units purchased and the Support Tier selected and paid for by Customer: Number of Units Designated Number of Support Contacts Standard Premium Platinum 1 to 1,000 2 2 4 1,001 to 2,000 2 4 6 2,001 to 5,000 2 6 8 5,001 to 10,000 2 8 10 10,001 to 20,000 4 10 12 20,001 and over 4 12 15 Third-Party Software Licenses: As listed at xxxxx://xxxx.xxxx.xxx/core/tpl. Indemnification: For Support Services purchased with the Platinum or Premium Support Tiers, Indemnification as described in Section 8 of the Agreement will include
Designated Support Contacts. As further detailed in Section 8 of Exhibit B (Support Services) of the Agreement, Customer may only contact Azul through Customer’s Designated Support Contacts and may designate up to the number of contacts as set forth in the table below based on the number of Supported Instances purchased and the Support Tier selected and paid for by Customer: Number of Supported Instances DESIGNATED NUMBER OF SUPPORT CONTACTS Standard Premium 51 to 100 2 4 101 to 250 2 6 251 to 500 2 8 501 to 1000 4 10 1001 and over 4 12 Third-Party Software Licenses: As listed at xxxx://xxx.xxxx.xxx/license/zing_third_party_licenses.html. Product-specific Definitions: “System” means a physical hardware system capable of running the Product, including without limitation a computer, server, workstation, laptop, individual blade or other physical system, as applicable.