OPERATIONAL SERVICE REQUIREMENTS Sample Clauses

OPERATIONAL SERVICE REQUIREMENTS. SLA ID Description Reporting Period Calculation Data Sources Service Level Metric SLA- 1 Meet State and Federal Requiremen ts related to eligibility timelines Per Transaction % of responses received within 5 calendar days; 10 calendar days Transaction log maintained by the Contractor The service must respond to the State of Vermont as per the following timelines to ensure the State can process eligibility determinations within State and Federal timeliness standards: -The service must provide eighty-five percent (85%) of e-AVS FI responses within five calendar days. -The service must provide ninety percent (90%) of e- AVS FI responses within 10 calendar days. SLA- 2 Help Desk Availability Monthly N/A N/A The service must provide support in the following methods: live support, help desk support, call documenting, after hours inquiries, remote support, web support, bug/technical support, FI support including FI technical support, project management support, system performance support and disaster recovery
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Related to OPERATIONAL SERVICE REQUIREMENTS

  • Additional Service Requirements Grantee shall:

  • Service Requirement Except as otherwise provided in Section 6(e) of the Plan or Section 2 of this Agreement, this Option may be exercised only while you continue to provide Service to the Company or any Affiliate, and only if you have continuously provided such Service since the Grant Date of this Option.

  • Service Requirements Grantee shall:

  • Interface Requirements 9.3.1 BellSouth shall offer LIDB in accordance with the requirements of this subsection.

  • Operational Requirements 4 At-Sea Monitors are deployed, in accordance with coverage rates developed by 5 NMFS and as assigned through the Pre-Trip Notification System (PTNS), to 6 vessels. Due to availability of funding, changes in the fishery management, 7 such as emergency closures, court ordered closures, weather, and unforeseen 8 events must remain flexible. Additional funding for sea days may be added to 9 the contract within the scope and maximum allowable sea days. 10 The following items define the operational services to be provided by the 11 contractor under this contract.

  • Time Requirements The Independent Contractor will not be required to follow or establish a regular or daily work schedule, but shall devote during the term of this Agreement the time, energy and skill as necessary to perform the services of this engagement and shall, periodically or at any time upon the request of the Company, submit information as to the amount of time worked and scope of work performed.

  • PJM Requirements The DS Supplier acknowledges and agrees that, as a member of PJM, the Company is bound by all PJM operating instructions, policies and procedures as are currently set forth in the PJM Operating Manual, which are available through the Internet on the PJM Home Page (xxxx://xxx.xxx.xxx), as may be revised from time to time, which are needed to maintain the integrity of the PJM system. The DS Supplier acknowledges and agrees that it will cooperate with the Company so that the Company will be in compliance with all PJM Emergency Operations Procedures, which include, but are not limited to, those procedures pertaining to minimum and maximum generation Emergencies, and measures requiring involuntary Customer participation, such as supply voltage reduction or full interruption of Customer load by either manual or automatic means.

  • SPECIALIZED SERVICE REQUIREMENTS In the event that the Participating Entity requires service or specialized performance requirements not addressed in this Contract (such as e- commerce specifications, specialized delivery requirements, or other specifications and requirements), the Participating Entity and the Supplier may enter into a separate, standalone agreement, apart from this Contract. Sourcewell, including its agents and employees, will not be made a party to a claim for breach of such agreement.

  • Invoice Requirements Contractor hereby waives the right to enforce any term which contradicts or modifies any term of the solicitation or any Contract that may result, including subsequent amendments to the Contract, or would result in an unencumbered expense if enforced against the state. Contract quote and invoice must contain, at a minimum: o Customer name o State Purchase Order number field o Item/service description o Item quantity

  • Forecasting Requirements 19.5.1 The Parties shall exchange technical descriptions and forecasts of their Interconnection and traffic requirements in sufficient detail necessary to establish the Interconnections necessary for traffic completion to and from all Customers in their respective designated service areas.

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