Remote Support definition

Remote Support means the provision of supports by staff of an agency provider at a remote location who are engaged with an individual through equipment with the capability for live two-way communication. Equipment used to meet this requirement shall include one or more of the following components:
Remote Support means any support given to you by us that is not given on site. • "On Site Support" means the provision of support services by J700 GROUP at the customer site(s) as specified in the support schedule.
Remote Support means remote support services regarding the Software (e.g. telephone support) that HW or HW partner provides in consideration of Periodical Support Fee.

Examples of Remote Support in a sentence

  • Telephone and Remote Support coverage is included with all service agreements identified in this Exhibit.

  • Remote Support Services Manage and provide Vendor remote support to “take over” and support a piece of equipment from a centralized location by Vendor personnel.

  • Technical and Clinical Telephone and Remote Support coverage services are available twenty-four hours per day, seven days per week including Philips recognized holidays.

  • In order to further facilitate troubleshooting of support issues, the Remote Support Analysis Module includes a feature to trace activity to specific user logins.

  • Telephone and Remote Support coverage is included with all service agreements identified in the Exhibit.


More Definitions of Remote Support

Remote Support means assistance provided by Company, that is counted against Support Hours, and is delivered remotely by means of (a) a virtual video conference, or (b) temporary secure remote access, that is provided by the Customer, to the infrastructure that holds the Software.
Remote Support means the Error Correction efforts expended by CCL eAgile remotely from its headquarters in Grand Rapids, Michigan, USA.
Remote Support means remote support services regarding the Software (e.g. telephone support) that EXCELLENT or EXCELLENT partner provides in consideration of Periodical Support Fee.
Remote Support means the provision of Support services by Progress that is remote from the Customer's Site(s). Primarily this will be from Progress's offices or an engineer’s remote and safe to use location.
Remote Support means assisting the Client in solving computer problems, either by showing what steps to take via screen sharing, or with permission, taking control of the computer/server desktop and performing a task remotely.
Remote Support means remote troubleshooting assistance for common Product support issues, when available and with Purchaser’s consent, in which Infinidat’s authorized customer support personnel connect directly to Purchaser’s system (via secure Internet connection, if needed) to expedite and enhance the troubleshooting process.
Remote Support means (i) support provided through VPN Connectivity Service where the Solution allows it, and/or (ii) telephone support.