Our obligations in handling complaints. If you make a complaint, we must respond to your complaint within the required timeframes set out in our standard complaints and dispute resolution procedures and inform you:
(a) of the outcome of your complaint and the reasons for our decision; and
(b) that if you are not satisfied with our response, you have a right to refer the complaint to the Energy and Water Ombudsman Xxxxxxxx.
Our obligations in handling complaints. If you make a complaint, we must respond to your complaint within the required timeframes set out in our standard complaints and dispute resolution procedures and inform you:
(a) of the outcome of your complaint and the reasons for our decision; and
(b) that if you are not satisfied with our response, you have a right to refer the complaint to the relevant energy ombudsman in the State or Territory in which your premises are located: Australian Capital Territory: ACT Civil and Administrative Tribunal New South Wales: Energy & Water Ombudsman NSW South Australia: Energy & Water Ombudsman SA Tasmania: Energy Ombudsman Tasmania Queensland: Energy and Water Ombudsman Queensland
Our obligations in handling complaints. If you make a complaint, we must respond to your complaint within the required timeframes set out in our standard complaints and dispute resolution procedures and inform you:
(a) of the outcome of your complaint and the reasons for our decision; and
(b) that if you are not satisfied with our response, you have a right to refer the complaint to:
(i) Energy and Water Ombudsman NSW, if your premise is in New South Wales;
(ii) Energy and Water Ombudsman South Australia, if your premises is in South Australia;
(iii) Energy and Water Ombudsman Tasmania; if your premise is in Tasmania;
(iv) Energy and Water Ombudsman Queensland, if your premises is in Queensland; or
(v) ACT Civil and Administrative Tribunal, if your premises is in the Australian Capital Territory.
Our obligations in handling complaints. If you make a complaint, we must respond to your complaint within the required timeframes set out in our standard complaints and dispute resolution procedures and inform you:
(a) of the outcome of your complaint and the reasons for our decision; and
(b) that if you are not satisfied with our response, you have a right to refer the complaint to:
(i) if your premises are located in the Australian Capital Territory, the ACT Civil and Administrative Tribunal (ACAT); and
(ii) if your premises are located in New South Wales, the Energy and Water Ombudsman NSW (EWON).
Our obligations in handling complaints. If you make a complaint, we must respond to your complaint within the required timeframes set out in our standard complaints and dispute resolution procedures and inform you of:
(a) the outcome of your complaint and the reasons for our decision; and
(b) if you are a customer in Victoria or New South Wales, and you are not satisfied with our response, that you have the right to refer the complaint to the relevant energy ombudsman in your state.
Our obligations in handling complaints. If you make a complaint, we must respond to your complaint within the required timeframes set out in our standard complaints and dispute resolution procedures and inform you:
(a) of the outcome of your complaint and the reasons for our decision; and
(b) that if you are not satisfied with our response, you have a right to refer the complaint to the Tasmanian Energy Ombudsman.
Our obligations in handling complaints. If you make a complaint, we must respond to your complaint within the required timeframes set out in our standard complaints and dispute resolution procedures and inform you:
a) of the outcome of your complaint and the reasons for our decision; and
b) that if you are not satisfied with our response, you have a right to refer the complaint to: Freecall: 0000 000 000 (calls from mobile phones may attract charges) E-mail: xxxxxxxxxx@xxxx.xxx.xx Freefax: (00) 0000 0000 Write to: PO Box 3640 South Brisbane BC Qld 4101
Our obligations in handling complaints. If you make a complaint, we must respond to your complaint within the required timeframes set out in our standard complaints and dispute resolution procedures and inform you of the outcome of your complaint and the reasons for our decision.
Our obligations in handling complaints. If you make a complaint, we must respond to your complaint within the required timeframes set out in our standard complaints and dispute resolution procedures and inform you:
a) of the outcome of your complaint and the reasons for our decision; and
b) that if you are not satisfied with our response, you have a right to refer the complaint to: Freecall: 1800 246 545 Freefax: 1800 812 291 Interpreter services 131 450 National Relay Service 133 677 Email: xxx@xxxx.xxx.xx Freepost: Reply Paid K1343, Haymarket NSW 1239
Our obligations in handling complaints. If you make a complaint, we must respond to your complaint within the required timeframes set out in our standard complaints and dispute resolution procedures and inform you:
(a) of the outcome of your complaint and the reasons for our decision; and (b)that if you are not satisfied with our response, you have a right to refer the complaint to the Energy And Water Ombudsman. Contact details for ombudsman is given in our Customer Charter.
