Overall Requirement Sample Clauses

Overall Requirement. Supplier will provide a NA Stores Help Desk that provides a * for all Authorized Users in the Covered Locations in relation to their use of the Gap Covered Machines set forth in Exhibit D.16 (“Tier 1 Support”). Tier 1 Support will rely on * * Certain information on this page has been omitted and filed separately with the Commission. Confidential treatment has been requested with respect to the omitted portions. Exhibit A.3.2 Gap/Supplier Confidential and Proprietary Information that will be used by the NA Stores Help Desk CSRs such that problem determination and Resolution activities are performed consistently by the CSRs. Problems that cannot be Resolved via the * will be referred to Tier 2 Support or Tier 3 Support. Changes to the Covered Machines and stores applications shall be made in accordance with the Change Control Procedures. Tier 2 Support and Tier 3 Support are out of scope for purposes of this SOW. *. Tier 2 Support and Tier 3 Support are defined in Exhibit A.2 (Cross Functional SOW).
Sample 1
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Overall Requirement. Supplier will provide a Stores Help Desk that provides a * for all End Users in the Covered Locations in relation to their use of the Gap Covered Machines set forth in Exhibit D.16.e, and the stores applications listed in Exhibit D.16.f. Supplier acknowledges that it is a key business requirement of Gap’s that the Stores Help Desk is provided and managed in an integrated manner across all Services categories and all Covered Locations. The account management procedures are described in Appendix B-1. The Supplier Stores Help Desk Agents will have the necessary training to: (i) identify root cause of a Problem; (ii) log the issue in *; and (iii) solve or escalate the issue. This will require an understanding of the call flow processes and an overview of the Covered Location’s infrastructure, including configuration and use of hardware and software applications and general operating environment in the Covered Locations. This is collectively referred to in this Exhibit as “Problem Management.” * Certain information on this page has been omitted and filed separately with the Commission. Confidential treatment has been requested with respect to the omitted portions. Stores Help Desk Agents responding to End User calls will be fully trained in accordance with the Gap Stores Help Desk training requirements. Appendix B-7 defines the Stores Help Desk training requirements. Supplier will ensure that Stores Help Desk Analysts receive new hire training, ongoing skills development, performance coaching, and training on new technology rollouts. The Stores Help Desk will utilize a variety of tools and technical knowledge to Resolve reported Incidents, whether this Resolution occurs: via the Stores Help Desk Agent, by referral to Gap Second Level Support, by the Services of a Supplier Technician providing on-site in-store Maintenance Services at the Covered Location, or by monitoring the support provided by a third party. The Supplier Stores Help Desk will be responsible for ensuring that all Incidents reported are Resolved or escalated according to the escalation procedures outlined in Appendix B-4. Prior to escalating all troubleshooting must be completed and the Incident Ticket complete as outlined in Appendix B-5. Supplier will ensure that such End User inquiries from Covered Locations are dealt with in an outcome-focused, prompt, courteous and efficient manner and in accordance with the requirements of this Statement of Work and the Service Levels. Supplier will provid...
Sample 1
Overall Requirement. During the 9 month contract period we require the contractor to help shape and evaluate the effectiveness of planned marketing trials, assessing whether trial objectives have been achieved, what improvements could be made, and how to use results to inform large scale roll-out. The contractor will work with us to develop our evaluation framework for the trials, using Government Communications Service best practice guidance to shape thinking. This work will involve testing creative propositions in advance of trials and tracking how successful trials are in raising awareness, changing attitudes and improving job seeking behaviour.
Sample 1

Related to Overall Requirement

  • Functional Requirements Applications must implement controls that protect against known vulnerabilities and threats, including Open Web Application Security Project (OWASP) Top 10 Risks and denial of service (DDOS) attacks.

  • Additional Requirements As a condition precedent to the execution and Delivery, the registration of issuance, transfer, split-up, combination or surrender, of any ADS, the delivery of any distribution thereon, or the withdrawal of any Deposited Property, the Depositary or the Custodian may require (i) payment from the depositor of Shares or presenter of ADSs or of an ADR of a sum sufficient to reimburse it for any tax or other governmental charge and any stock transfer or registration fee with respect thereto (including any such tax or charge and fee with respect to Shares being deposited or withdrawn) and payment of any applicable fees and charges of the Depositary as provided in Section 5.9 and Exhibit B, (ii) the production of proof reasonably satisfactory to it as to the identity and genuineness of any signature or any other matter contemplated by Section 3.1, and (iii) compliance with (A) any laws or governmental regulations relating to the execution and Delivery of ADRs or ADSs or to the withdrawal of Deposited Securities and (B) such reasonable regulations as the Depositary and the Company may establish consistent with the provisions of the representative ADR, if applicable, the Deposit Agreement and applicable law.

  • Financial Requirements A report of monthly and cumulative financial requirements; and

  • Capital Requirements If any Lender or the L/C Issuer determines that any Change in Law affecting such Lender or the L/C Issuer or any Lending Office of such Lender or such Lender’s or the L/C Issuer’s holding company, if any, regarding capital requirements has or would have the effect of reducing the rate of return on such Lender’s or the L/C Issuer’s capital or on the capital of such Lender’s or the L/C Issuer’s holding company, if any, as a consequence of this Agreement, the Commitments of such Lender or the Loans made by, or participations in Letters of Credit held by, such Lender, or the Letters of Credit issued by the L/C Issuer, to a level below that which such Lender or the L/C Issuer or such Lender’s or the L/C Issuer’s holding company could have achieved but for such Change in Law (taking into consideration such Lender’s or the L/C Issuer’s policies and the policies of such Lender’s or the L/C Issuer’s holding company with respect to capital adequacy), then from time to time the Borrower will pay to such Lender or the L/C Issuer, as the case may be, such additional amount or amounts as will compensate such Lender or the L/C Issuer or such Lender’s or the L/C Issuer’s holding company for any such reduction suffered.

  • Technical Requirements 2.7.4.1 The NID shall provide an accessible point of interconnection and shall maintain a connection to ground.

  • General Requirement Any notice, election, demand, request, consent, approval, or other communication required or permitted to be given under this Contract shall be in writing signed by an officer or duly authorized representative of the party making same and shall be delivered personally or shall be sent by certified or statutory mail, postage prepaid, return receipt requested, shall be effective as of the date on which it is received or would have been received but for the refusal of the addressee to accept delivery, and shall be addressed as shown in the Contract. The persons and addresses to which notices should be given may be changed by notice given in accordance with this Article.

  • General Requirements The Contractor hereby agrees:

  • Collateral Requirements The Collateral Requirements in relation to all positions held in the accounts established pursuant to the 40 Act Financing Agreements (the “Positions”) shall be the greatest of:

  • Environmental Requirements C7.1 The Contractor shall, when working on the Premises, perform its obligations under the Contract in accordance with the Authority’s environmental policy, which is to conserve energy, water, wood, paper and other resources, reduce waste and phase out the use of ozone depleting substances and minimise the release of greenhouse gases, volatile organic compounds and other substances damaging to health and the environment.

  • Procedural Requirements All holders of record of shares of Preferred Stock shall be sent written notice of the Mandatory Conversion Time and the place designated for mandatory conversion of all such shares of Preferred Stock pursuant to this Section 6. Such notice need not be sent in advance of the occurrence of the Mandatory Conversion Time. Upon receipt of such notice, each holder of shares of Preferred Stock shall surrender his, her or its certificate or certificates for all such shares (or, if such holder alleges that such certificate has been lost, stolen or destroyed, a lost certificate affidavit and agreement reasonably acceptable to the Corporation to indemnify the Corporation against any claim that may be made against the Corporation on account of the alleged loss, theft or destruction of such certificate) to the Corporation at the place designated in such notice. If so required by the Corporation, certificates surrendered for conversion shall be endorsed or accompanied by written instrument or instruments of transfer, in form satisfactory to the Corporation, duly executed by the registered holder or by his, her or its attorney duly authorized in writing. All rights with respect to the Preferred Stock converted pursuant to Section 6.1, including the rights, if any, to receive notices and vote (other than as a holder of Common Stock), will terminate at the Mandatory Conversion Time (notwithstanding the failure of the holder or holders thereof to surrender the certificates at or prior to such time), except only the rights of the holders thereof, upon surrender of their certificate or certificates (or lost certificate affidavit and agreement) therefor, to receive the items provided for in the next sentence of this Subsection 6.2. As soon as practicable after the Mandatory Conversion Time and the surrender of the certificate or certificates (or lost certificate affidavit and agreement) for Preferred Stock, the Corporation shall issue and deliver to such holder, or to his, her or its nominees, a certificate or certificates for the number of full shares of Common Stock issuable on such conversion in accordance with the provisions hereof, together with cash as provided in Subsection 5.2 in lieu of any fraction of a share of Common Stock otherwise issuable upon such conversion and the payment of any declared but unpaid dividends on the shares of Preferred Stock converted. Such converted Preferred Stock shall be retired and cancelled and may not be reissued as shares of such series, and the Corporation may thereafter take such appropriate action (without the need for stockholder action) as may be necessary to reduce the authorized number of shares of Preferred Stock accordingly.

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