Participant Advisory Committee. The CHC-MCO must establish and maintain a PAC for the zone in which it operates. The PAC must include Participants and Network Providers to advise on the experiences and needs of Participants. The CHC-MCO must include Participants who are representative of the population being served as well as family caregivers as members of the PAC. Provider representation must include PH, BH, dental health and LTSS. The CHC- MCO must provide the Department annually with the membership (including designation) of the PAC. The PAC membership must be composed of at least 60% of Participants, with 25% of the total membership receiving LTSS. In addition to the individual diversity, the CHC-MCO should seek to have geographic diversity including both rural and urban representation. The CHC-MCO must schedule PAC meetings no less than quarterly with in- person meetings, and will reimburse travel expenses for Participants, caregivers, and their family members. The CHC-MCO will provide necessary reasonable accommodations to allow for in-person access to the PAC. PAC communications and meetings must be accessible to Participants with LEP. The CHC-MCO must provide DHS with advance notification of the date, time, and location of all PAC meetings. The CHC-MCO must also work with the Department to provide its PAC members with an effective means to consult with each other and, when appropriate, coordinate efforts and resources for the benefit of the entire CHC population in the zone and/or populations with LTSS needs. The CHC- MCO must report out any updates or proposed changes, the number and nature of complaints, and any quality improvement strategies or implementations and invite PAC members to raise questions and concerns about topics affecting their quality of life and their experience with the CHC- MCO. The CHC-MCO must provide minutes of the PAC meeting to the Department and post them on the CHC-MCO website.
