Planned System Maintenance Email or Voicemail Sample Clauses

Planned System Maintenance Email or Voicemail. Receipt Except in cases of emergency, VDOT shall be provided a five (5) business day advance notification of such maintenance and/or upgrade. In cases of emergency, Supplier will notify VDOT of a planned Downtime within one (1) hour or less. Maintenance or upgrades are not to exceed thirty-six (36) hours in duration in a single month and cannot occur Monday through Sunday, between the hours of 7:00 a.m. and 11:00 p.m. Eastern Time. 100% Daily TBD during negotiations TBD during negotiations Table 1. General System Availability Definitions General System Availability Service Classes SLA Classification System Type Services Class 1 Production systems Services Class 2 Staging systems Services Class 3 Development systems Services Class 4 Test systems Services Class 5 Training systems Services Class 6 Sandbox systems VDOT defines criticality of problems and associated urgency through the table shown below. Suppliers shall use this same table in assessing and stating the level of criticality of all problems. Table 2. Priority Definitions for SaaS and Hosted Solutions Priority Matrix IMPACT URGENCY State-Wide Location Multiple Users Single User A full outage of multiple services or all services and/or noncompliance with regulations. Critical Critical High High An issue completely affecting a service, no workaround available. Critical High High Medium An issue affecting a service; workaround is available. High Medium Medium Medium An issue that has no impact to the availability of the affected service; redundancy is available. Medium Low Low Low
Sample 1
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Related to Planned System Maintenance Email or Voicemail

  • System Maintenance The Trust understands that USBFS will perform periodic maintenance to the System(s), which may cause temporary service interruptions. To the extent possible, USBFS shall notify the Trust of all planned outages and will perform any necessary maintenance during non-business hours.

  • Planned Maintenance (a) Sellers may designate up to twenty (20) Days of Planned Maintenance on Sellers’ Facilities during each Contract Year. Sellers shall be entitled to reduce (including down to zero (0)) its Gas scheduling under Clause 8 and Exhibit 3 for each Day of Planned Maintenance.

  • Janitorial Services or Building Maintenance Services If this Agreement is for janitorial or building maintenance services, this section is applicable. If this Agreement requires Contractor to perform Services at a new site, Contractor shall retain for sixty (60) days all employees currently employed at that site by any previous contractor that performed the same services at the site. Contractor shall provide upon request information sufficient to identify employees providing janitorial or building maintenance services at each site and to make the necessary notifications required under Labor Code section 1060 et seq.

  • Network Resource Interconnection Service (check if selected)

  • Routine Maintenance Services PM1.03.2-1 Respond immediately to restrict all access to Highway Crossing Infrastructure, as directed by the Province.

  • Volume or Maintenance License If you obtained the Apple Software under a volume or maintenance license program with Apple, the terms of your volume or maintenance license will determine the number of copies of the Apple Software you are permitted to download, install, use and run on Apple-branded computers you own or control. Except as agreed to in writing by Apple, all other terms and conditions of this License shall apply to your use of the Apple Software obtained under a volume or maintenance license.

  • MAINTENANCE SERVICE 1. Free maintenance services including spares shall be provided by the vendor during the period of warranty. User, at its discretion may ask the vendor to provide maintenance services after warranty period, i.e. Annual maintenance and repairs of the system at the rates indicated by bidder in its proposal and on being asked so, the vendor shall provide the same. The cost of annual maintenance and repairs cost (after warranty period), which will include cost of spares replaced, shall be paid in equal quarterly installments at the end of each quarter.

  • Routine Maintenance (i) CRC shall be responsible for Routine Maintenance when necessary or desirable to maintain the Shared Assets in a safe operating condition, and to permit and facilitate (A) the performance by CRC of its obligations pursuant to this Agreement, and (B) the use of Shared Assets by the Operators in accordance with this Agreement.

  • COMMERCIAL REUSE OF SERVICES The member or user herein agrees not to replicate, duplicate, copy, trade, sell, resell nor exploit for any commercial reason any part, use of, or access to 's sites.

  • Scheduled Maintenance Maintenance window for disruptive work to Service will be limited 12:00 A.M. to 4:00 A.M., Central Daylight Time (CDT), any day with requirement of one (1) calendar week notification to Customer prior to maintenance. LightEdge will send an e-mail notification of such disruptive maintenance to Service to Authorized Contacts of Customer. Once notification is sent to Customer this will be considered a “Scheduled Maintenance”. Any Service SLAs will NOT apply during a Scheduled Maintenance.

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