Planned Weekend Support Clause Samples

Planned Weekend Support. Upon request of the Customer, but no more than twice per year, SISW will make a technical support engineer available during the weekend to render support services for any activities involving use of the Polarion Software by the Customer during that weekend, provided (i) such request is made in writing at least two weeks in advance of the start of the specified weekend, (ii) simultaneously with the request the technical details of the planned activity are sent to SISW, such as, without being limited to, the project plan, the timeline of the project, the contact details of the project staff, etc., and (iii) remote access to the Customer’s system environment for SISW’s technical support engineer is assured and confirmed in advance of the start of the weekend by Customer at its own cost and risk. Subject to availability and additional fees, SISW may at its discretion agree to additional weekend support requests from the customer and perform such support services as professional services governed by a separate agreement and statement of work.