Planned Weekend Support Sample Clauses

Planned Weekend Support. Upon request of Customer, but no more than twice per year, SISW will make a technical support engineer available during the weekend to render support services for any activities involving use of the Polarion Software by Customer during that weekend, provided (i) such request is made in writing at least two weeks in advance of the start of the specified weekend, (ii) simultaneously with the request the technical details of the planned activity are sent to SISW, such as the project plan, the timeline of the project, the contact details of the project staff, etc., and (iii) remote access to Customer’s system environment for SISW’s technical support engineer is assured and confirmed in advance of the start of the weekend by Customer at its own cost and risk. Subject to availability and additional fees, SISW may at its discretion agree to additional weekend support requests from the customer and perform such support services as professional services governed by a separate agreement and statement of work.
Sample 1
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Planned Weekend Support. Upon request of the Customer, but no more than twice per year, SISW will make a technical support engineer available during the weekend to render support services for any activities involving use of the Polarion Software by the Customer during that weekend, provided (i) such request is made in writing at least two weeks in advance of the start of the specified weekend, (ii) simultaneously with the request the technical details of the planned activity are sent to SISW, such as, without being limited to, the project plan, the timeline of the project, the contact details of the project staff, etc., and (iii) remote access to the Customer’s system environment for SISW’s technical support engineer is assured and confirmed in advance of the start of the weekend by Customer at its own cost and risk. Subject to availability and additional fees, SISW may at its discretion agree to additional weekend support requests from the customer and perform such support services as professional services governed by a separate agreement and statement of work.
Sample 1

Related to Planned Weekend Support

  • Child Support (Applicable if the Party is a natural person, not a corporation or partnership.) Party states that, as of the date the Agreement is signed, he/she:

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  • Flexible Hours of Work 19.1 Flexible hours of work, or flextime, is a system designed to provide for the individual preferences and work habits of employees while at the same time ensuring the efficient operation of the Employer's service.

  • Technical Support State Street will provide technical support to assist the Fund in using the System and the Data Access Services. The total amount of technical support provided by State Street shall not exceed 10 resource days per year. State Street shall provide such additional technical support as is expressly set forth in the fee schedule in effect from time to time between the parties (the “Fee Schedule”). Technical support, including during installation and testing, is subject to the fees and other terms set forth in the Fee Schedule.

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