POSITION AND TITLE: IT Specialist Sample Clauses

POSITION AND TITLE: IT Specialist. The Information Technology (IT) Specialist works under the direction of the Director of IT and is considered 1st level technical support for CUPW domain users. * Tracking, follow-up, and reporting for timely resolution of domain user requests for technical support. * Monitor helpdesk operations and escalate help-tickets to ensure Domain User's problems are handled as expeditiously as possible. * Identify, diagnosing and resolve computer problems related to software, hardware, printing, Network connectivity * Work closely with department contacts on issues to improve technical support. * Setup user logins, password, account information, and security for domain users. * Defines and implements solutions to integrate desktop and other networks. * Recommends appropriate computer tools including equipment, software, documentation and training for domain users. * Installs, replaces and configures domain user hardware and software as required * Provide basic entry level training on new hardware and/or software applications technology solutions as required; Not responsible for advanced training in software * Install, configure and manage printers. * Creates and manages user accounts and network shares * Will provide backup support for network administrator in time of need * Performs other duties as required
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