PROBLEM SEVERITY LEVELS AND RESPONSE TIME Sample Clauses

PROBLEM SEVERITY LEVELS AND RESPONSE TIME. 2.1.1 DATA will provide support to EMC [*]. 2.1.2 McDATA will respond and engage [*] EMC contacting McDATA in regard to a defect. 2.1.3 The incident priority scheme described below will be used. Severity Level 1: Severity Level 1 [*] Severity Level 2: Severity Level 2 [*] Severity Level 3: Seve▇▇▇▇ ▇▇▇▇▇ ▇ [*] * Certain information on this page has been omitted and filed separately with the Commission. Confidential treatment has been requested with respect to the omitted portions. Asterisks within brackets denote omission.

PROBLEM SEVERITY LEVELS AND RESPONSE TIME. 3.1.1 McDATA will provide support to EMC [*]. 3.1.2 McDATA will respond and engage [*] EMC contacting McDATA in regard to a defect. 3.1.3 The incident priority scheme described below will be used. Severity Level 1: Severity Level 1 [*] Severity Level 2: Severity Level 2 [*] Severity Level 3: Severity Level 3 [*] Severity Level 4: Seve▇▇▇▇ ▇▇▇▇▇ ▇ [*] Severity Time to fix -------------------------------------------- 1 [*] ------------ ------------------------ 2 [*] ------------ ------------------------ 3 [*] ------------ ------------------------ 4 [*] ------------ ------------------------ [*] * Certain information on this page has been omitted and filed separately with the Commission. Confidential treatment has been requested with respect to the omitted portions. Asterisks within brackets denote omission.

PROBLEM SEVERITY LEVELS AND RESPONSE TIME. 2.1.1 DATA will provide support to EMC [*]. 2.1.2 McDATA will respond and engage [*] EMC contacting McDATA in regard to a defect. 2.1.3 The incident priority scheme described below will be used. [*]

PROBLEM SEVERITY LEVELS AND RESPONSE TIME. 3.1.1 SUPPLIER will provide support to EMC [*]. 3.1.2 SUPPLIER will respond and engage within [*] of EMC contacting SUPPLIER in regard to a defect. 3.1.3 The incident priority scheme described below will be used. Severity Level 1: [*]. Severity Level 2: [*]. Severity Level 3: [*]. Severity Level 4: [*]. SUPPLIER will use its best efforts to fix Priority 1 incidents and commercially reasonable efforts for Priority 2, 3, and 4 incidents reported by EMC engineering within the times listed below: ---------------- -------------------- Severity Time to fix ================ ==================== 1 [*] ---------------- -------------------- * will be [*]