Procedure Applicable to Resolution of Errors in Electronic Transfers Sample Clauses

Procedure Applicable to Resolution of Errors in Electronic Transfers. In case of errors or questions about your account statement or the receipt issued by the ATH machine or POS terminal: In accounts with ATH card, call to: 000-000-0000 (mobiles and Metropolitan Area -PR) or toll free 0-000-000-0000 (in USVI or BVI). Telephone available for hearing impaired (TDD): 000-000-0000 (Metropolitan Area) or toll free 0-000-000-0000 (outside Metropolitan Area -PR). You can also send the claim to the following address: Banco Popular de Puerto Rico, Customer Resolution Center (685), XX Xxx 000000, Xxx Xxxx, Puerto Rico 00936- 2708. The Bank must have knowledge of the complaint within sixty (60) days following the day the first account statement containing the error was sent. When contacting the Bank, You must provide: - your name and account number, - transaction date and reference number, - description of the claim or question, and - the dollar amount of the alleged error. If the complaint is made through the telephone, to protect your rights, You must confirm it in writing within the next ten (10) business days. If necessary, the Bank can take up to forty-five (45) calendar days to investigate, if the transaction took place in Puerto Rico, the US, or USVI (local), or ninety (90) calendar days if the transaction took place outside Puerto Rico, the US or USVI (foreign) or at a point of sale. In such case, the BRA-534A / 5-18 (PDF) 27 28 BRA-534A / 5-18 (PDF) Bank will credit the account for the amount You think is in error, within ten
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Procedure Applicable to Resolution of Errors in Electronic Transfers. 8.1 If you believe that your statement of account or receipt issued by the automatic cashier (ATM), or the point of sales terminal (POS), or the notice received to confirm a transfer of funds by any means is incorrect, or if you need additional information regarding a transfer reflected in the statement or receipt or notice, the Bank must receive your written or oral communication on or before sixty (60) calendar days from the date we sent you the notice or statement of account, or the date of the notice in which the error or problem alleged by you first appeared. 8.2 In case of errors or questions regarding your electronic transfers, please call us immediately at (000) 000-0000 (Metropolitan Area) or 0-000-0000000 (Island) and confirm in writing as soon as possible to: Banco Santander Puerto Rico Electronic Transfers Division P.O. Box 362589 San Xxxx, PR 00936-2589 When contacting the Bank you must provide your name and account number, describe the error or the transfer on which you have doubt, include the date and reference number of the statement, the dollar amount of the alleged error or question and a clear explanation of why you believe there is an error or why you need additional information. 8.3 If you communicate verbally with the Bank, you have to submit your complaint or question in writing within ten (10) business days following your communication. 8.4 If the transaction or transactions that originate the error or doubt activates your reserve credit line, we can not make collection efforts with respect to the amount claimed nor report that it is in arrears, after receiving your written complaint. However, we will continue to send, periodically, the statements of accounts in which will be reflected the amount claimed as well as the financing charges and apply that amount against your credit limit. Notwithstanding the foregoing, you shall be obligated to pay that portion of your bill that is not part of your complaint. 8.5 If it is determined that we made a mistake on your invoice, you will not have to pay finance charges on the amount claimed. If it turns out that we have not made a mistake, you will have to pay finance charges on the amount claimed and will have to cover any required minimum payment on the amount claimed. In any case, we will notify you in writing how much you owe and the due date. 8.6 The Bank will inform you the results of the investigation conducted within a period of ten (10) business days following the date that you contac...
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Related to Procedure Applicable to Resolution of Errors in Electronic Transfers

  • RECEIPT AND PUBLICATION OF NOTICES 10.1 Immediately after it receives a demand or notice from any Noteholder in accordance with the Conditions, the Agent shall forward a copy to the Issuer. 10.2 On behalf of and at the request and expense of the Issuer, the Agent shall cause to be published all notices required to be given by the Issuer to the Noteholders in accordance with the Conditions.

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