PRODUCT RETURNS AND EXCHANGES. In addition to the provisions of Appendix B, Section 34,Title and Risk of Loss for Products Other than Technology Products, Section 35, Product Substitution, and Section 36, Rejected Product, Products returned or exchanged due to quality problems, duplicated shipments, outdated Product, incorrect Product shipped, Contractor errors otherwise not specified, or Products returned or exchanged due to Authorized User errors, shall be replaced with specified Products or the Authorized User shall be credited or refunded for the full purchase price. Products shall be replaced within 10 business days of written notification to the Contractor of the Authorized User’s intent to return or exchange the Product. Contractor can charge only a restocking fee for Product returned or exchanged due to Authorized User error that is determined not to be suitable for resale; the restocking fee cannot exceed the net price of the returned or exchanged Product. Any credit or refund shall be applied against the next xxxx/invoice submitted by the Contractor to the Authorized User. If no credit or refund, or only a partial credit or refund, is made in such fashion, the Contractor shall pay to the Authorized User the amount of such credit or refund or portion thereof still outstanding, within 30 calendar days of demand.
PRODUCT RETURNS AND EXCHANGES. Contractor Errors Products returned/exchanged due to quality problems, duplicated shipments, outdated Product, incorrect Product shipped, or Contractor errors otherwise not specified shall be replaced with specified Products or the Authorized User shall be credited/refunded for the full purchase price. Products shall be replaced within five (5) business days of written notification to the Contractor, or within such other time-frame as agreed to by Contractor and Authorized User. Delivery for a replacement Product shall be the same as stated in Section 2.11, Delivery. Returned Products shall be picked up by the Contractor in accordance with Xxxxxxxx X, §00 Rejected Product unless otherwise agreed to by Contractor and Authorized User. There shall be no restocking fee for Products returned under this Section. Authorized User Errors Products returned/exchanged due to Authorized User errors shall be replaced with specified Products or the Authorized User shall be credited/refunded for the full purchase price. Product shall be replaced within five (5) business days of written notification to the Contractor, or within such other time-frame as agreed to by Contractor and Authorized User. Delivery for a replacement Product shall be the same as stated in Section 2.11, Delivery. Returned Products shall be picked up by the Contractor at the time of delivery of the replacement Product, or within ten (10) calendar days of receipt of written notification by the Contractor, or within such other time-frame as agreed to by Contractor and Authorized User if a credit/refund is to be issued. There shall be no restocking fee if returned Products are suitable for resale. Contractor may charge a restocking fee not to exceed the net price of a returned Product if not suitable for resale.
PRODUCT RETURNS AND EXCHANGES. In addition to the provisions of Appendix B, Title and Risk of Loss, Product Substitution, and Rejected Product, Products returned or exchanged due to quality problems, duplicated shipments, outdated Product, incorrect Product shipped, Contractor errors otherwise not specified, or Products returned or exchanged due to Authorized User errors, shall be replaced with specified Products or the Authorized User shall be credited or refunded for the full purchase price. Products shall be replaced within ten (10) business days of written notification to the Contractor of the Authorized User’s intent to return or exchange the Product. Contractor can charge only a restocking fee for Product returned or exchanged due to Authorized User error that is determined not to be suitable for resale; the restocking fee cannot exceed the net price of the returned or exchanged Product. Any credit or refund shall be applied against the next bill/invoice submitted by the Contractor to the Authorized User. If no credit or refund, or only a partial credit or refund, is made in such fashion, the Contractor shall pay to the Authorized User the amount of such credit or refund or portion thereof still outstanding, within thirty (30) calendar days of demand.
PRODUCT RETURNS AND EXCHANGES. In addition to the provisions of Appendix B, Title and Risk of Loss, Product Substitution, and Rejected Product, Products returned or exchanged due to quality problems, duplicated shipment, outdated Product, incorrect Product shipped, Contractor errors otherwise not specified, or Products returned or exchanged due to Authorized User errors, shall be replaced with specified Products or the Authorized User shall be credited or refunded for the full purchase price. Products shall be replaced within guaranteed delivery times (regular or emergency as applicable) of written notification to the Contractor of the Authorized User’s intent to return or exchange the Product. Contractor can charge only a restocking fee for Product returned or exchanged due to Authorized User error that is determined not to be suitable for resale; the restocking fee cannot exceed the net price of the returned or exchanged Product. Any credit or refund shall be applied against the next xxxx/invoice submitted by the Contractor to the Authorized User. If no credit or refund, or only a partial credit or refund, is made in such fashion, the Contractor shall pay to the Authorized User the amount of such credit or refund or portion thereof still outstanding, within 30 calendar days of demand.
PRODUCT RETURNS AND EXCHANGES. In addition to the provisions of Appendix B, Title and Risk of Loss for Products Other than Technology Products, Product Substitution, and Rejected Product, Equipment returned or exchanged due to quality problems, duplicated shipments, outdated Equipment, incorrect Equipment shipped, Contractor errors otherwise not specified, or Equipment returned or exchanged due to Authorized User errors, shall be replaced with specified Equipment or the Authorized User shall be credited or refunded for the full purchase price. Equipment shall be replaced within 10 Business Days of Written notification to the Contractor of the Authorized User’s intent to return or exchange the Equipment with no restocking charge. Any credit or refund shall be applied against the next xxxx/invoice submitted by the Contractor to the Authorized User. If no credit or refund, or only a partial credit or refund, is made in such fashion, the Contractor shall pay to the Authorized User the amount of such credit or refund or portion thereof still outstanding, within 30 calendar days of demand.
