Production Licenses. Upon execution of this Agreement, and an election by Adopter to become a production licensee on Exhibit A:
Production Licenses. Upon execution of this Agreement, and an election by Content Participant to become a production licensee on Exhibit A:
Production Licenses. Production licenses are available for purchase through authorized distributors and resellers of Eclipse Corporation only. Subject to all of the terms and conditions of this Agreement, Eclipse Corporation grants You, a perpetual (subject to termination by Eclipse Corporation due to your breach of the terms of this Agreement), non-exclusive, non-transferable, worldwide non-sub license able license to use the Software in accordance with the license type purchased by you as set out on your purchase order as further described below. For greater certainty, unless otherwise agreed in a purchase order concluded with an approved distributor of the Software, and approved by Eclipse Corporation, the default license to the Software is a per-CPU license as described in A. below:
Production Licenses. Upon execution of this Interim Agreement, including an election by Content Provider to become a production licensee under Section 10.9:
Production Licenses. For Maintained Software licensed under the Software License Agreement to be deployed on one or more production servers, Epicentric shall provide support via email and telephone during normal business hours, Monday through Friday 7:00 a.m. to 5:00 p.m. Pacific Time, excluding Epicentric holidays, directly to two (2) of Customer's support personnel: and [fill in name and phone number] ("AUTHORIZED CONTACTS"). Customer will provide prior written notification to Epicentric of any changes to the Authorized Contacts. Epicentric will not provide any support to Customer's customers and users of Customer's Portal Site. Errors are classified according to severity of impact on the use of the Maintained Software. Upon receipt of a written notification of an Error on Epicentric's standard problem reporting form, which form can be found on Epicentric's web site, Epicentric will use its commercially reasonable efforts to respond according to the following schedule and descriptions: ---------------------------------------------------------------------------------------------------------- RESPONSE AND ESCALATION SCHEDULE ---------------------------------------------------------------------------------------------------------- SEVERITY LEVEL FAILURE DESCRIPTION PROCESS 1 PROCESS 2 PROCESS 3 PROCESS 4 ----------------------------------------------------------------------------------------------------------
Production Licenses
