Provision of Technical Support. In accordance with Section 3.2.7 hereof, the Seller is obliged to provide the Buyer with free consultations and technical support related to the Equipment during the warranty and post-warranty periods.
Provision of Technical Support. During the Research Period, if requested by Licensee, Licensor shall provide technical assistance to Licensee in relation to the use of the Technology at a rate of [***] per man day and any travel and subsistence costs. This rate is valid for twelve (12) months from the Effective Date hereof and is subject to review and adjustment thereafter.
Provision of Technical Support. Subject to the provisions of Section 9.3, so long as Nuance has received applicable payment with respect to a particular End User, OEM shall have the rights listed below and in Exhibit D (“Technical Support”), via the Designated Personnel (as below defined), during the applicable period on behalf of such End User, and on a twenty-four (24) hours per day. seven (7) days per week basis.
(a) The right to access Nuance’s technical support information, databases regarding the installation, function, and operation of the Software;
(b) The right to a reasonable amount of consultation with Nuance regarding the installation, function, and operation of the Software;
(c) The right to obtain Updates for the Software, at no additional charge other than media and handling charges;
(d) The right to obtain Tools.”
Provision of Technical Support. Technical Support provided under this Agreement shall be Incident-based as set forth in Exhibits A and D. OEM shall purchase a minimum of six (6) Incidents per year at the price set forth in Exhibit A. Subject to the provisions of Section 9.3, so long as Nuance has received applicable payment, OEM shall have the rights listed in Exhibit D (“Technical Support”), via the Designated Personnel (as below defined), during the applicable period.
Provision of Technical Support. During the Maintenance Term, CIT shall provide technical support services as outlined in Exhibit B “Provision of Technical Support Services”.
Provision of Technical Support. During the Research Period, if requested by Licensee, Licensor shall provide technical assistance to Licensee in relation to the use of the Licensor Technology at a rate of [***] U.S. Dollars ([***]) per hour and any travel and subsistence costs. This rate is valid for[***] from the Effective Date hereof and is subject to review and adjustment thereafter.
Provision of Technical Support. During the Term, if requested by Licensee, Licensor shall provide technical assistance to Licensee in relation to the use of the Licensed Technology at a rate of *** U.S. Dollars (US $***) per employee-day and any travel and subsistence costs. This rate is valid for *** (***) months from the Effective Date and is subject to review and adjustment thereafter. Any technical assistance Lonza shall provide on less than a full person day (defined as *** hours per day) shall be billed on a pro rata basis.
