Recurring Service Errors Sample Clauses

Recurring Service Errors. If any Service provided to a particular Subscriber repeatedly and substantially fails to conform to the SLOs, then upon that Subscriber's request, Agile and the Subscriber will coordinate and cooperate to jointly provide the necessary personnel and equipment, at each Party's own cost, to promptly perform a root cause analysis to determine the cause of such recurring errors. Upon such joint determination Agile will provide the Subscriber with a written copy of its analysis, which must include an action plan containing a reasonably detailed description of corrective action to be taken by Agile and the date (not to exceed 30 calendar days) by which such corrective action will be completed. Agile will take the corrective action described in the action plan. Should the action plan fail to resolve the nonconformity in all material respects, Xxxxx will revise the action plan, seek to resolve the deficiencies or errors under the revised action plan, and, where appropriate, escalate the problem in accordance with Xxxxx's escalation procedures. This process will continue until the correction is achieved or either party elects to cancel the circuit without further obligation of either Party.

Recurring Service Errors. If the Services provided to a particular Subscribing Entity repeatedly and substantially fail to conform to the SLOs, then upon the applicable Subscribing Entity's request, Service Provider and Subscribing Entity shall coordinate and cooperate to jointly provide the necessary personnel and equipment, at each party's own cost, to promptly perform a root cause analysis to determine the cause of such recurring errors. Upon such joint determination Service Provider shall provide Subscribing Entity with a written copy of its analysis, which shall include an action plan containing a reasonably detailed description of corrective action to be taken by Service Provider and the date by which such corrective action shall be completed. Service Provider shall take the corrective action described in the action plan. Should the action plan fail to resolve the nonconformity in all material respects, Service Provider shall revise the action plan, seek to resolve the deficiencies or errors under the revised action plan, and, where appropriate, escalate the problem in accordance with Service Provider's then-current escalation procedures. This process will continue until the correction is achieved or the parties agree to cancel the circuit without further obligation of either party. The provisions of this Section 11.4 shall not apply with respect to any nonconformity that arises from or relates to any of the circumstances in clauses (i) — (viii) of Section 10.1.

Recurring Service Errors. If the Services contain recurring errors or deficiencies, then upon Customer’s request, ZettaLync and Customer shall coordinate and cooperate to jointly provide the necessary personnel and equipment, at each Party’s own cost, to promptly perform a root cause analysis to determine the cause of such recurring errors. Upon such joint determination ZettaLync shall provide Customer with a written copy of its analysis, which shall include an action plan containing a reasonably detailed description of corrective action to be taken by ZettaLync and the date by which such corrective action shall be completed. ZettaLync shall correct such recurring errors, at no additional charge to Customer.