Service Outages definition

Service Outages means that the Resolution Services were available less than 100% and shall specifically exclude (i) unavailability of the Resolution Services due to Customer’s misuse of the services, negligent or unlawful acts committed by Customer or its agents, acts or omissions of Customer’s domain name registrar, unavailability of the Customer’s network, and force majeure events; and (ii) suspension of the services by BlueCat in accordance with the terms herein. BlueCat, in its sole and reasonable discretion, shall determine whether an event is considered a Service Outage.
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Service Outages means that the Resolution Services were available less than 100% and shall specifically exclude (i) unavailability of the Resolution Services due to Customer’s acts or omissions, misuse of the Hosted Services, negligent or unlawful acts committed by Customer or its agents, acts or omissions of Customer’s domain name registrar, unavailability of the Customer’s network, or events beyond the reasonable control of BlueCat including force majeure events; and (ii) suspension of the Hosted Services by BlueCat in accordance with the terms of the Agreement. BlueCat, in its sole and reasonable discretion, shall determine whether an event is considered a Service Outage.
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Service Outages are defined as the complete loss of service or the inability to complete calls. Service Outages are not force majeure events, local loop outages, power outages, slow dial tone, circuit busy or latency, or in country routing issues which could be caused by Global events.
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Examples of Service Outages in a sentence

  • Per Circuit (per calendar month) Total Number of Trouble Tickets for Service Outages Per Month Per Circuit Periods of Excused Outage are not included in MTTR metrics.

  • With respect to any Service Outages in excess of the Availability Factors, the Service Outage Credit shall be equal to an amount equal to (a) the Recurring Charge applicable to the affected Service during the calendar quarter in which the Service Outage occurred multiplied by (b) the number of hours or fractions thereof that the Service Outage occurred during the applicable period divided by 2160 hours.

  • Availability will be calculated by dividing the total number of minutes of Uptime (defined below) during the applicable calendar month by the total number of minutes in such month, minus minutes of Cisco Umbrella Service Outages (defined below) occurring due to scheduled maintenance and attributable to Third Party Actions (defined below), and multiplying that amount by 100.

  • Service Outages Due to ISP or Broadband Provider Blocking of Ports or Other Acts.

  • Service Outages Due to Internet Outage or Suspension or Termination of Broadband Service or ISP Service.

  • An affected Service shall be deemed to have experienced a Chronic Service Outage to the extent that in any calendar month (i) three or more Service Outages have occurred with each such Service Outage having a duration of more than thirty (30) minutes or (ii) one Service Outage has occurred for a duration of more than forty-eight (48) hours, in each case where the applicable Service Outage has been reported by Buyer to Seller with respect to any Service within ten (10) days.

  • A Protected Service is considered to have Chronic Trouble if it experiences four (4) or more related Service Outages of more than two (2) hours each OR for twenty-four (24) or more aggregate hours in any calendar month, and such Outages do not result from any one or more of the occurrences set forth in Section 1.4(b) through (g), above.

  • With exception of any remedies available to you in the Agreement and/or at law where the same event giving rise to such Service Outages and/or any other interruptions or failures of SaaS Offering also constitute a breach under the Agreement, the Service Credits and the termination rights set forth in this SLA (including any pro-rata refund) set forth your sole and exclusive remedy for Service Outages or other failures to meet applicable service levels set forth herein.

  • A "Chronic Trouble Outage" with respect to any circuit included as part of any Service being provided to Customer exists when two or more Service Outages have been reported by Customer to Supplier in connection with such circuit within a 30-day period and the cause of each such Service Outage is determined to be in Supplier's network.

  • If Customer experiences any Service performance issues, such as Service Outages, described in an applicable SLA, as a result of RagingWire's failure to provide the Services, the remedies and credits described in the applicable SLA shall apply.


More Definitions of Service Outages

Service Outages means that the Resolution Services were available less than 100% and shall specifically exclude (i) unavailability of the Resolution Services due to Customer’s misuse of the services, negligent or unlawful acts committed by Customer or its agents, acts or omissions of Customer’s domain name registrar, unavailability of the Customer’s network, and force majeure events; and (ii) suspension of the services by BlueCat in accordance with the terms herein.
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Service Outages occur in a given calendar month, in addition to any other rights and remedies the applicable DLR may have, DLR shall be entitled to a credit equal to the charges for the days in which the Error occurs.
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Related to Service Outages

  • Service Outage means an instance when the Customer is unable to route traffic to one or more Customer Sites via the Network, which results in Service Downtime;

  • Outages means the planned unavailability of transmission and/or generation facilities dispatched by PJM or the NYISO, as described in Section 35.9 of this Agreement.

  • Outage means the elapsed net-resolution time during which it is not possible to log-in to the Production Environment by any User, as determined by IFS or the Cloud Platform Vendor from automated health monitoring and system logs, due to a failure in the Cloud Platform. The duration of an Outage is measured during Service Hours on a net-resolution time basis from which the accumulated time for all Clock-Stop Events related to the Outage will be deducted, until the Outage has been temporarily or permanently resolved.

  • Downtime means the Total Minutes in the Month during which the Cloud Service (or Servers for Server Provisioning) does not respond to a request from SAP’s Point of Demarcation for the data center providing the Cloud Service (or Server for Server Provisioning), excluding Excluded Downtime.

  • Unplanned Service Interruption means any Service Interruption where events or circumstances prevent the timely communication of prior warning or notice to the Trader or any affected Customer;