Release Support Period. XxxXX shall provide Support Services for a release of the Supported Software if such release was made generally available during the previous 12 months.
Release Support Period. Upland shall support a release of the Application if such release (a) was made generally available during the previous twelve months; and (b) is no more than one major release (e.g. 2.0 to 3.0) behind the most current release of the Application. Other versions of the Application shall not be supported unless Upland and Customer mutually agree otherwise in writing. Major release upgrades are not included in the standard fees and must be purchased separately. Customer acknowledges that Upland’s obligations hereunder apply only to production versions of the Application.
Release Support Period. TCP shall support a release of the Software if such release (i) was made generally available during the previous twenty-four (24) months. TCP may extend Support and Maintenance to prior Major Releases and Minor Releases at its sole discretion.
Release Support Period. Alchemy shall support a release of the Software if such release (a) was made generally available during the previous twenty four (24) months, or (b) is no more than one Major Release behind the current release of the Software. Other versions of the Software will not be supported unless Alchemy and Customer mutually agree otherwise in writing.
Release Support Period. ElementLMS shall support a release of the Software if such release (a) was made generally available during the previous twenty four (24) months, or (b) is no more than one Major Release behind the current release of the Software. Other versions of the Software will not be supported unless ElementLMS and Licensee mutually agree otherwise in writing.
Release Support Period. Iternal shall support a release of the Covered Solutions provided however, that if for any reason Customer has prohibited Iternal from making updates to the Solution for a period of twelve months or more; Customer acknowledges that Iternal’s obligations hereunder apply only to Generally Available Services unless Customer has paid to support customizations.
Release Support Period. Upland shall support a release of the Application if such release (a) was made generally available during the previous twelve months; and (b) is no more than one major release (e.g.
