Remote Access/Assistance - Information Technology Services Employees Only Sample Clauses

Remote Access/Assistance - Information Technology Services Employees Only. An ITS Employee who has been authorized by his/her Manager to receive a telephone call while off duty, and is able to deal with the problem over the telephone or by computer and does not have to report to a worksite, shall be paid one (1) hour pay at double the Employee’s regular rate of pay. Multiple telephone calls within a one (1) hour period will be treated as one (1) event for the purpose of pay. Consecutive events lasting more than one (1) hour will be paid at double time for actual time worked. An ITS Employee will not be eligible for this remuneration should a return to the worksite (Callout Article 14.07) result from the issue being discussed. Callout pay is calculated based on the time of the most recent call. Subsequent calls dealt with during the Callout timeframe are not considered new calls.
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Related to Remote Access/Assistance - Information Technology Services Employees Only

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