Reporting Requirements -- Performance of Personnel. A. From and after the Effective Date and continuing until the Agreement has expired or is terminated, whichever occurs first, the Contractor will submit to the COA Project Manager quarterly performance reports within thirty (30) business days following the last business day at the end of each calendar quarter, provided, however, the COA Project Manager may agree and authorize in writing to extend the reporting due date upon receiving from the Contractor’s Project Manager prior written notice within five (5) business days before the quarterly performance reports are due. Failure to submit quarterly performance reports when due will entitle the Judicial Council to liquidated damages referenced in Section 6 of Exhibit C, in addition to any other rights or remedies that the Judicial Council may have under this Agreement, including termination for cause.
B. Each quarterly report is to provide the Contractor and the Judicial Council with a status of the performance of each personnel assigned at the Sites in accordance with Exhibit D, Work to be Performed. Each quarterly report shall include, but is not limited to, the following sections:
i. Narrative summary: This section shall be a thorough written statement of the Contractor’s personnel performance at the Sites in accordance with the requirements set forth in Exhibit D, and the progress made during the previous quarter. It should include work performed, work status, work progress difficulties encountered, remedial actions taken, and the type of performance complaints and violations reported that necessitated these problems. Performance complaints and violations include, but are not limited to, the following:
a. No-show rate / No backfill;
b. Missed guard shifts;
c. Missed supervisory visits/shifts;
d. Customers, patrons, Judicial Council, COA Project Manager, on-site Court Liaisons, and Court personnel complaints;
e. Violations of policies, procedures and performance requirements;
f. Violations of uniform dress, appearance standards, and missing badges.
