Requests for Technical Services outside of Software Development. For each project that Customer desires CSG to undertake, Customer will complete the CSG Services Request Form (“SRF”) (a “Trigger Document”) in the form approved by the Parties from time-to-time. This document will be validated and submitted to CSG by Customer’s Contract Administrator, Technical Coordinator, or other Authorized Customer Representative. • SRF – Customer will complete this document when requesting consulting, data maintenance, travel, IP address additions or other commonly used Technical Services. In response to receiving an SRF Trigger Document, CSG will complete one of the following Response Documents in the form approved by the Parties from time-to-time: Letter of Agreement (“LOA”) - LOA - Fixed Bid - LOA – Time and Materials - Change Order to LOA Statements of Work (“SOW”) - SOW - SOW – Design (“D-SOW”) - Change Order to SOW • LOA – After Trigger Document is submitted, CSG may need to engage Customer in additional information collection, fact-finding, and clarification activities as required to fully comprehend Customer’s intended usage and implementation plans. After such activities are complete, CSG will respond to Customer with an LOA. This document will be used as a price and delivery quotation to define the cost, schedule, tasks, and deliverables for consulting or ancillary services that will generate * ******** ****** ** **** **** *** ******** ******* ($*********). Upon the Parties’ execution of the LOA, CSG will commence providing the requested Technical Services. • SOW – After Trigger Document is submitted, CSG may need to engage Customer in additional information collection, fact-finding, and clarification activities as required to fully comprehend Customer’s intended usage and implementation plans. After such activities are complete, CSG will respond to Customer with an SOW. This document will be used for services that will generate * ******** ****** ** *** ******** ******* ($*********) ** *******. Upon the Parties’ execution of the SOW, CSG will commence providing the requested Technical Services. An SOW will be used for Recurring Services regardless of the dollar amount. CSG agrees to provide their Response Documents to Customer in a timely manner after receipt of Customer Trigger Documents, and in the aggregate, they will be provided to Customer according to the following standards: • Within any ** *** period, CSG will submit their LOA response document no ***** **** ****** ** ******** **** of the mutually agreed upon requir...
