Support Assistance. The TSO provides Support and Maintenance Services to the Internal Technical Representatives of Customers that are currently in payment of Support and Maintenance Services fees. The TSO is available to answer Questions. Direct installation/configuration of Customer environments or assistance in the development of custom applications for CiteRight Products is not included in Support and Maintenance Services. If a Customer wishes to acquire such assistance, such assistance is available through the CiteRight professional services group at the then-current consulting rates.
Support Assistance. Arbor will provide the following marketing, sales and support assistance (outlined below) at no charge.
Support Assistance. TeamCFA shall, subject to the Board’s authority, provide NS with Support Assistance as expressly delineated and defined on Exhibit A.
Support Assistance. The TSO provides Support Services to the Internal Technical Representatives of Customer if: (a) Customer is a Cloud Customer, or (b) Customer is a Software Customer and is current on payment of Support Services fees. The TSO is available to respond to Cases. Direct installation/configuration of Customer environments, assistance in the development of custom applications for iManage Products, and issues with third- party applications is not included in Support Services. If Customer wishes to acquire such assistance, such assistance is available through the iManage or Partner professional services at the then-current consulting rates.
Support Assistance. The Licensee acknowledges and accepts that all information and data provided under this Agreement is provided on an AS IS basis and that the AOC shall not be responsible for providing support or assistance of any nature to the Licensee or to any third party on behalf of the Licensee.
Support Assistance. Support Assistance provides short-term advice in relation to Microsoft products to help You minimize future support incidents and other problems before they result in end users impacted. Support Assistance may include advice and guidance in relation to infrastructure, development and deployment issues. Your Services Resource will work with You to scope and determine Your specific Support Assistance needs. The following are types of Support Assistance that can be utilized under this Services Description:
Support Assistance. Support Assistance provides short-term advice and guidance for problems not covered with Problem Resolution Support as well as requests for consultative assistance for design, development and deployment issues. Your Services Resource will work with You to determine Your specific Support Assistance needs. Services available include Infrastructure Support Assistance such as informal advice, guidance and knowledge transfer intended to help You implement Microsoft technologies in ways that avoid common support issues and decrease the likelihood of system outages.
Support Assistance. Support Assistance provides short-term advice and guidance for problems not covered with Problem Resolution Support as well as requests for consultative assistance for design, development and deployment issues. Support Assistance can help You prepare to install or embed Microsoft products on OEM systems, Independent Hardware Vendor, Mobility and Embedded devices. Requests for Support Assistance must be submitted electronically through the website by Your Service Contact. Requests for Support Assistance may be submitted 24 hours a day, seven days a week. Urgent requests must be marked as Severity B and Our first response will be within 24 hours. All other requests should be marked as Severity C and Our first response will be within 48 hours. Your expected response will be the same as set forth in the severity table in Section 1.2. The following are types of Support Assistance that can be utilized under this Agreement:
Support Assistance. BCGI shall provide Distributor with support Services as set out in Exhibit G during the warranty period for each Product, at no charge to Distributor.
Support Assistance. Support Assistance provides short-term advice and guidance for problems not covered with Problem Resolution Support as well as requests for consultative assistance for design, development and deployment issues. Your TAM will work with You to determine Your specific Support Assistance needs. The following are types of Support Assistance that can be utilized under this Services Description:
