Support Assistance. The TSO provides Support and Maintenance Services to the Internal Technical Representatives of Customers that are currently in payment of Support and Maintenance Services fees. The TSO is available to answer Questions. Direct installation/configuration of Customer environments or assistance in the development of custom applications for CiteRight Products is not included in Support and Maintenance Services. If a Customer wishes to acquire such assistance, such assistance is available through the CiteRight professional services group at the then-current consulting rates.
Support Assistance. Arbor will provide the following marketing, sales and support assistance (outlined below) at no charge.
a. ShowCase may access Arbor's Service Partners (where Arbor has the right to grant such access) to outsource ShowCase AS/400 Port related service requirements.
b. ShowCase and Arbor will jointly develop a plan for their respective technical support organizations for problem resolution.
c. ShowCase may deliver evaluation copies of the ShowCase AS/400 Port to prospects for trial use for a period not to exceed (*) .
d. ShowCase has the right to make copies of the ShowCase AS/400 Port for demonstration purposes.
e. ShowCase and Arbor will make commercially reasonable efforts to develop integrated marketing programs.
f. ShowCase and Arbor will develop marketing communications positioning detailing ShowCase as Arbor's recommended solution for the AS/400 market.
g. Arbor agrees to provide ShowCase with copies of the Essbase Software running under the Windows NT or Windows 95 operating systems, in numbers as requested by ShowCase to (*) Denotes confidential information that has been omitted and filed separately, accompanied by a confidential treatment request, with the Securities and Exchange Commission pursuant to Rule 406 of the Securities Act of 1933, as amended. meet the needs of its sales force and that of its Authorized Partners. Such copies are strictly and exclusively for purposes of conducting demonstrations for customers and prospects. These licensed demonstration copies may not be copied, distributed, or used for any other purpose including but not limited to test, evaluation, and internal use by ShowCase or its customers. Arbor will not provide any support and maintenance services in connection with this license, other than to provide updates whenever they are generally released to customers.
Support Assistance. TeamCFA shall, subject to the Board’s authority, provide NS with Support Assistance as expressly delineated and defined on Exhibit A.
Support Assistance. The Subscriber acknowledges and accepts that all information and data provided under this Agreement is provided on an AS IS basis and that the OAC shall not be responsible for providing support or assistance of any nature to the Subscriber or to any third party on behalf of the Subscriber.
Support Assistance. Support Assistance provides short-term advice and guidance for problems not covered with Problem Resolution Support as well as requests for consultative assistance for design, development and deployment issues. Support Assistance can help You prepare to install or embed Microsoft products on OEM systems, Independent Hardware Vendor, Mobility and Embedded devices. Requests for Support Assistance must be submitted electronically through the website by Your Service Contact. Requests for Support Assistance may be submitted 24 hours a day, seven days a week. Urgent requests must be marked as Severity B and Our first response will be within 24 hours. All other requests should be marked as Severity C and Our first response will be within 48 hours. Your expected response will be the same as set forth in the severity table in Section 1.2. The following are types of Support Assistance that can be utilized under this Agreement:
Support Assistance. Support Assistance provides short-term advice and guidance for problems not covered with Problem Resolution Support as well as requests for consultative assistance for design, development and deployment issues. Your TAM will work with You to determine Your specific Support Assistance needs.
a. Infrastructure Support Assistance. Infrastructure Support Assistance includes informal advice, guidance and knowledge transfer intended to help You implement Microsoft technologies in ways that avoid common support issues and decrease the likelihood of system outages. These services also help you to resolve problems that are not attributed to Microsoft Products including: • Errors caused by your networking infrastructure, hardware, non-Microsoft software, operational procedures, architecture, IT service management process, system configuration or human error. • Multi-vendor coordination interoperability problems. Upon Your request, We will collaborate with third-party software suppliers to help resolve complex multi-vendor product interoperability issues.
Support Assistance. 2.1 Troubleshooting If it should become necessary for Contemi to stop the Services in order to perform extraordinary troubleshooting, Xxxxxxx will notify you of this. Both parties agree to collaborate in implementing troubleshooting in a way that causes the least possible inconvenience to you.
Support Assistance. BCGI shall provide Distributor with support Services as set out in Exhibit G during the warranty period for each Product, at no charge to Distributor.
Support Assistance. The TSO provides Support Services to the Internal Technical Representatives of Customer if: (a) Customer is a Cloud Customer, or (b) Customer is a Software Customer and is current on payment of Support Services fees. The TSO is available to respond to Cases. Direct installation/configuration of Customer environments, assistance in the development of custom applications for iManage Products, and issues with third- party applications is not included in Support Services. If Customer wishes to acquire such assistance, such assistance is available through the iManage or Partner professional services at the then-current consulting rates.
Support Assistance. Support Assistance provides short-term advice in relation to Microsoft products to help You minimize future support incidents and other problems before they result in end users impacted. Support Assistance may include advice and guidance in relation to infrastructure, development and deployment issues. Your Services Resource will work with You to scope and determine Your specific Support Assistance needs.
