RingCentral Engage Voice Nature and Purposes of Processing. RingCentral Engage Voice provides a cloud-based omni-channel customer communication management services (the “Services”) that help companies meet customers on the channel of their choice including voice, email, SMS, MMS, website, mobile app, chat and social media communications. As part of the Services, RingCentral processes the Customer Personal Data of the individuals who participate in these communications, including the Customer's employees and authorised users and other third parties who are involved in communications taking place through the Customer's use of the Services. RingCentral processes the Customer Personal Data for the purposes of providing and maintaining the Services to which the Customer has subscribed, including any ancillary or related Services under the scope of the Agreement, for the purposes of publishing content on public/private communications channels, customer relationship management, user management, and customer support. Categories of Data Subjects • Customer's employees and authorised users who use the Services in connection with the business of the Customer. • Any other third-party individuals who are involved in or referred to in the content of communications taking place or otherwise managed through the Services. Type(s) of Customer Personal Data Processed The Personal Data transferred can be classified in the following categories: • Identification information for Customer as well as End Users such as full name, gender, contact information (address, telephone number (fixed and mobile), e-mail address, fax number), employment information (job title) and company name; • Identification information for anyone who uses the Services at the request of and in connection with the business of the Customer (including telephone number (fixed and mobile) and email address); • Any other Customer Personal Data that the Customer's users or individuals involved in the communications choose to include in the content of the communications that take place or are otherwise managed using the Services. The Personal Data transferred to RingCentral for processing is determined and controlled by the Customer in its sole discretion. As such, RingCentral has no control over the nature, volume and sensitivity of Customer Personal Data processed through its Services by the Customer or its users. Special Categories of Customer Personal Data RingCentral does not intentionally collect or process any special categories of data in the provision of its Servi...
