Rma Definitions. Cost documentation is defined as the contract with all modifications, amendments, changes and orders placed on the contract and all documentation evidencing costs or charges incurred in performance of the contract. Such documentation shall, to the extent applicable, consist of labor distribution sheets, time and attendance cards, time sheets, purchase orders, requisition forms, contract with subcontractors, delivery orders, invoices, vouchers, travel orders, travel vouchers, receipts, expense statements, transfer vouchers, work orders, project orders, interoffice transfers, journal entries, labor and material overhead and general and administrative burdens, profits, and any other type of documentation generated on a regular basis or for performance of the contract which evidences the cost or price for contract performance. Shell is defined as Shell Oil Company, Xxxxxx Hymen & Co., or Shell Chemical Corporation and their successors and assigns or divisions thereof or companies owned or controlled by them. Consent Decree is defined as the Consent Decree agreed to by Shell and the United States and lodged with the court in “United States of America v. Shell Oil Company, Inc.”, Civil Action No. 83-C-2386, and any amendments or modifications therein and specifically made a part thereof. Financial Manual is defined as the operative document agreed upon by the Government and Shell which establishes the financial accounting and auditing procedures for costs and natural resource damages incurred at RMA.
Rma Definitions. 1. RMA Repair and Return. All parts returned to HITEL pursuant to this RMA statement will be treated as RMA Repair and Return, except for cases of RMA Special Approval and RMA DOA as defined herein. All RMA Repair and Return will be considered as either in-warranty or out-of-warranty.
2. In-Warranty. Parts which are covered by a HITEL warranty that has not expired and is other-wise in effect and which are not subject to any exceptions, exclusions or the like (including but not limited to exceptions listed in the Authorized Distributor Agreement) will be treated as in-warranty according to the warranty provisions set out in the Distributor Agreement.
3. Out-of-Warranty. Parts which are not covered by a HITEL warranty for whatever reason will be treated as out-of-warranty.
4. RMA DOA. Parts will be treated as Dead on Arrival (DOA) only when they meet the following criteria:
a. New system and parts found to be defective due to poor material or workmanship within sixty (60) days of the date of shipment must be reported to HITEL Sales Administration Department within sixty (60) days of the date of shipment.
b. RMA DOA may be issued under the following conditions only:
1. Adequate spares are available on site to troubleshoot the system.
2. A Distributor’s HITEL certified technician is troubleshooting the system on site; and HITEL’s PBX Technical Support personnel, working with the Distributor’s certified technician, declare the part to be DOA.
3. Adequate time is available to troubleshoot the system.
Rma Definitions
