Repair and Return. (a) If the Owner claims a breach of warranty under subsections 17.1, 17.2 or 17.3, it must notify the Vendor of the claimed breach within a reasonable time after its determination that a breach has in fact occurred. The Owner will allow the Vendor to inspect the Products, the Services or the System, as the case may be, on-site, or, upon the Vendor's reasonable request and, subject to subsection 17.5(d) below, at the Vendor's sole expense: (i) with respect to Products, return such Products to any of the Vendor's repair facilities located in the United States and listed on Schedule 8, or (ii) with respect to Non-Essential Equipment, return such Non-Essential Equipment to the Vendor (or to the third party manufacturer if previously requested by the Vendor) for further return to the applicable third party manufacturer. The Vendor or such third party manufacturer may use either new, remanufactured, reconditioned, refurbished, or functionally equivalent Products or parts pursuant to the terms of this Contract, including, but not limited to, the Specifications, in the furnishing of warranty repairs or replacements under this Contract.
(b) The Vendor agrees to commence work on all such Products, Non-Essential Equipment, Services or any System Defect, as the case may be, or Installation defects as soon as practicable, but the Vendor will use reasonable efforts to commence such Work in no event later than twenty-four (24) hours after notification of such defect, and, subject to subsections 17.5(e) and 17.5(f), the Vendor will cure such defect as promptly as practicable. During the Product Warranty Period electronic circuit board components of Equipment or Non-Essential Equipment, as the case may be, will be repaired or replaced by the Vendor.
(c) Failure of the System to function to the level of the performance warranty as set forth in subsection 17.3 will result in the obligation of the Vendor to promptly make whatever repairs, modifications, alterations, expansions or to take any other action of any kind, including but not limited to the provision of additional Products and/or Services, necessary to satisfactorily fix that portion of the System causing any failure for which the Vendor is responsible. In the event of a breach of the warranties in Section 17 which will be cured with the installation of additional PCS Products, the Vendor will provide such PCS Products, together with related transportation, Installation and optimization Services, as are reasonably re...
Repair and Return. Advanced Replacement Corvis will supply replacement components for products that have failed. As a prerequisite to advance replacement service, Customer must establish a sparing depot. Depot inventory must be maintained at the Corvis recommended minimum sparing levels. Should Corvis determine that the failure is due to faulty hardware, Corvis will send replacement component(s) to the designated depot location. Included with such component(s) will be packing material, a prepaid shipping enclosure and all necessary documentation to facilitate the return of the defective component to Corvis by Customer or Customer personnel. Corvis will assume all costs associated with the shipment of the replacement component(s) and the return of the failed component(s). Customer shall return the malfunctioning hardware product to Corvis within 30 days of the receipt of the replacement product. Should Corvis determine that the cards are fully functional and are "no fault found" in accordance with Corvis fault diagnostic and testing procedures, Corvis will invoice customer for a "no fault found" fee of $300. Advance replacement requests received at the Corvis TAC by 3:00 p.m. Eastern Time will be processed on the same business day. Corvis will make all reasonable commercial efforts to effect delivery of the replacement hardware component into the designated sparing depot(s) by the next business day for those locations where international customs need not be cleared. Requests made after 3:00 p.m. Eastern Time or on weekends or Corvis holidays will be processed on the next business day for delivery on the following business day. It is Corvis' intention to use Customer's preferred carrier for shipments to Customer contingent upon availability, quality, pricing, and terms and conditions of service that such carrier makes available to Corvis. In all cases, Corvis will use an internationally recognized carrier. Should Corvis elect not to use Customer's preferred carrier, Corvis will notify Customer and will, at Customer's option, assume responsibility for package tracking. To cover costs of shipping with overnight delivery, Corvis to charge no more than $600 per module per location.
Repair and Return. Basic Corvis will supply replacement components for Products that have failed. The customer is responsible for first calling Corvis Customer Repair and getting a Return Material Authorization number. The customer is responsible for sending the faulty component to the Corvis designated location along with the assigned RMA# for that module/component. Customer is responsible for packing material, shipping enclosure and all necessary documentation to facilitate the return of the defective component to Corvis. Requests for Basic Repair and Return on replacement module/components received by Corvis by 3:00 p.m. Eastern Time will generally be processed and sent back to customer within 5 days of receiving the faulty module/component. Requests made after 3:00 p.m. Eastern Time or on weekends or Corvis holidays will be processed the next business day.
Repair and Return. A. Vendor agrees to maintain the following emergency safety stock specifically for WorldCom utilization: * * * * * * * * * * * *
Repair and Return. Units in the field will be returned to the repair facility to be upgraded. Advance replacement is a variation where replacements are sent to the field before the fielded item is returned for repair. All upgrades shall be Backward Compatible.
Repair and Return. A. MCPA Vendor agrees to track the performance of the Repair and Return metric of all repairable Modules, subracks, racks returned to MCPA Vendor, within the 90 days after execution of the Agreement. Such Repair and Return metric performance will be tracked monthly and reported quarterly;
B. MCPA Vendor agrees to provide quarterly performance report via secure extranet web page
C. [***]% or greater of the products (that are on the mutually agreed upon list) will be repaired and shipped back to Cingular within the contracted number of days* after receipt by MCPA Vendor;
D. Non-MCPA Vendor OEM products and components are specifically excluded from tracking and measurement.
Repair and Return. 6.3.1 The provisions of Repair and Return Services required to be provided during the Equipment Warranty and Technical Support Services are specified in Annexure 1A to the Specifications. In the event of a breach of the Equipment Warranty, the Parties shall follow the procedures set forth in the Specifications.
6.3.2 In the event that the remedy of any breach of the Equipment Warranty, Reliance will notify within a reasonable time period and if such remedy requires the installation or provision of additional equipment, software and/or services, the Vendor shall provide such equipment, software and/or services, at [***] to Reliance. Where Reliance cannot remove and reinstall the Defective Equipment without incurring significant time and expense, Vendor shall repair, replace or correct the Equipment at Reliance’s site. In such event Vendor shall perform all such repair, replacement and correction at Reliance’s site without disrupting, the operation of the Reliance Network or any part thereof. Vendor shall be responsible at [***], for replacement of cable and wire products site restoration and performing all work incidental to the repair replacement and correction of Defective Equipment. Reliance shall allow the Vendor to inspect the Equipment, Software, Services, or the Network, as the case may be, on-site in order to effect the necessary repairs.
6.3.3 During the Product Warranty Period and the period that the Technical Support Services is in effect, the Vendor shall be [***] associated with: (a) removing or disconnecting the Equipment subject to the warranty claim as set forth in the Specifications; (b) dismantling and reinstalling surrounding equipment and property in connection with removing or disconnecting the Equipment that is the subject of such warranty claim as set forth in the Specifications; and (c) all on-site and off-site repair and related activities (including without limitation reinstallation after repair) for Equipment as set forth in the Specifications.
Repair and Return. A unit repaired and returned to Purchaser is hereafter referred to as Repair-and Return.
Repair and Return. 22 9.4 Return directly to Company..............................................................................22 9.5 Return Policy...........................................................................................22 10. SCHEDULE E: TRAINING SERVICES.................................................................................23 11. SCHEDULE F: OEM VENDOR DELIVERABLES.............................................................................26 12. SCHEDULE G: TROUBLE TICKET INFORMATION..........................................................................28
Repair and Return. This is the standard repair service for both in-warranty and out-of-warranty Products which fail in service. SIEMENS shall return the faulty unit to Company for repair in accordance with the Return and Repair procedures set out in this Agreement and SCHEDULE D attached hereto. Company shall also ensure that all returned Products are brought up to the Minimum Field Revision Level at no additional charge. The upgrade to Minimum Field Revision will be determined as follows: Siemens will define where the Products are to be returned to: Customer's spares pool or Siemens stock. If to the customers spares pool, Company will utilize the compatibility matrix to determine the Minimum Field Revision level. If to Siemens stock the Company will upgrade the Product to the Minimal Field Revision level.
A) Company will either repair or, at its option, replace defective Products covered under warranty within fifteen (15) Business Days of its receipt. The new warranty period for repaired or replaced Products shall be the remainder of the original warranty period or ninety (90) days on hardware and thirty (30) days on software, whichever is greater, measured after ten (10) business days from the date of return shipment. SIEMENS will ship Products to Company at SIEMENS's expense. Company will ship the repaired or replacement Products surface freight to SIEMENS at Company's expense. Expedited freight shall be at SIEMENS's expense.
B) Company will either repair or replace, at SIEMENS' option and cost, defective Products not covered under warranty, within fifteen (15) Business Days of receipt. The new warranty period for repaired or replaced Products shall be three months (90 days) for hardware and one month (30) days for software, measured after ten (10) business days from the date of return shipment. SIEMENS will ship Products to Company at SIEMENS's expense. Company will ship the repaired or replacement Products surface freight to SIEMENS at Company's expense. Expedited freight shall be at SIEMENS's expense.
C) If a Product is returned for repair three (3) times within the warranty period, other than for reasons set out in SECTION 2.2, Company shall replace the Product with a new Product or new equivalent Product at no charge to SIEMENS. The new Product shall be warranted as new as established in the OEM Agreement.
