SDE Operations Support. The Contractor shall provide technical planning assistance to CRs. This includes providing details of CRs, current status of requests, and action items for completion. As necessary, the Contractor shall execute seamless coordination and support between the GOC and development teams (internal or external) to resolve CRs, incidents and problems. The Contractor shall evaluate capacity requirements and performance and update the Capacity Plan at least annually or when a significant change is made to the infrastructure. The Contractor shall work with the Government DBA team to configure and develop Logical Volume Management (LVM) sizing on local disks and NetApp volumes for shared storage. The Contractor shall sustain and maintain the software architecture engineering, development, data staging, testing and configuration of the SDE and provide technical drawings, diagrams, and other technical data to support Government data requirements. The Contractor shall support the installation of systems, software components, tools and interfaces. The Contractor shall maintain the GCSS-MC/LCM Increment 1 infrastructure processes and support the creation, implementation, monitoring, and optimization of these processes for the system. The Contractor shall monitor the Oracle website for certified versions of integrated software and provide recommendations so that the Production solution remains within Oracle support guidelines. The Contractor shall sustain and maintain the software architecture, engineering, changes, data staging, testing and configuration of the SDE, including applying relevant patches and Critical Patch Updates to keep the equipment and software current. The Contractor shall assist in the planning of disaster recovery methods and documentation to support data recovery in the event of equipment or software catastrophic failure(s). The Contractor shall notify the Government on any SDE system outages.
