Security of payment instruments. The Client will take reasonable steps to maintain the security of their Custom Security Data. Upon knowledge of loss, theft, misappropriation or any unauthorized use of a payment instrument or related data, the Client shall promptly inform Paynovate for the purpose of blocking (or opposition) of the instrument, by email: xxxxxxx@xxxxxxxxx.xxx. The Client can also claim a direct opposition from their Personal Area. This request must be confirmed by letter with acknowledgment of receipt sent to the following address: Paynovate SA – Xxxxxxxxxxx 00, 0000 Xxxxxxxx. Paynovate reserves the right to subsequently request a receipt or a copy of the complaint following the theft or fraudulent use of its Account. The Client undertakes to respond to Paynovate's request as soon as possible. Paynovate executes the request for opposition as soon as it receives it. The event will be recorded and timestamped. An opposition number with timestamp will be communicated to the Client. A written confirmation of this opposition will be sent to the concerned Client by email. In case of blocking (or opposition), Paynovate provides the Client, at their request and for eighteen
Security of payment instruments. The Customer will take reasonable steps to maintain the security of their Custom Security Data. Upon knowledge of loss, theft, misappropriation or any unauthorized use of a payment instrument or related data, the Customer shall promptly inform the Institution for the purpose of blocking (or opposition) of the instrument, by email or by phone (contacts indicated in article 13). If the blocking request was made by telephone, the Customer must confirm his request in writing (postal or electronic mail). The Institution reserves the right to subsequently request a receipt or a copy of the complaint following the theft or fraudulent use of its Account. The Customer undertakes to respond to the Institution's request as soon as possible. The Institution executes the request for opposition as soon as it receives it. The event will be recorded and timestamped. An opposition number with timestamp will be communicated to the Customer. A written confirmation of this opposition will be sent to the concerned Customer by email or in their Personal account. In case of suspicion of fraud, proven fraud or security threats, the Institution will inform Customer according to a secure procedure that will be communicated to them.
