Senior Customer Service Officer Level 4 Sample Clauses

Senior Customer Service Officer Level 4. (a) Key Responsibilities (i) To ensure that the quality of service provided to passengers reflects the overall standard necessary to meet the employer’s passenger requirements. (ii) Supervise Customer Service Officers. (iii) Perform safe working duties in accordance with the Book of Rules and General Appendix as required. (iv) Can be called upon to relieve in a lower designated position. (b) Indicative Tasks An employee at this level may be required to perform all some of the following tasks: (i) Most if not all of the tasks for Customer Service Officer on the Prospector. (ii) Co-ordinate/supervise/being in charge of Customer Service Officers on the same train. (iii) Provide services using specific procedures to special classes of passengers.
Sample 1
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Related to Senior Customer Service Officer Level 4

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