Service Access Standards Clause Samples
The Service Access Standards clause defines the minimum requirements and expectations for how and when a service must be made available to users. It typically outlines parameters such as uptime guarantees, response times, and procedures for reporting and resolving access issues. By establishing clear benchmarks for service availability and performance, this clause helps ensure reliability and sets mutual expectations, thereby reducing disputes and enhancing user confidence.
Service Access Standards. Provider shall comply with access standards provided in Article VII, Services, of the MCO Agreement. Provider and its subcontractors must meet all state standards for timely access to care and services taking into account the urgency of the need for services. Provider shall offer hours of operation that are no less than hours of operation offered to commercial members or comparable to Medicaid fee-for-service members, whichever provides greater service availability to members.
Service Access Standards. Standard: Access to the Service is provided via the nationally procured Access and Identity Management System (AIMS) Access is made available via Eduserv’s OpenAthens. Adherence to associated Technical Requirements for Standard: “Provides access for users to the Service via an Access and Identity Management System (AIMS)”. Essential 100% compliance Policies and procedures are in place to work closely with ▇▇▇▇▇▇▇ to implement OpenAthens changes. Registers the main point of contact (named person, dedicated email and telephone number) in either the OpenAthens Federation Manager or OpenAthens SP interface. Essential n/a Policies and procedures are in place to work closely with ▇▇▇▇▇▇▇ to implement OpenAthens changes. Adheres to and actions notifications / action requirements sent out by ▇▇▇▇▇▇▇ for the OpenAthens service. Essential n/a Policies and procedures are in place to work closely with ▇▇▇▇▇▇▇ to implement OpenAthens changes. Supports Eduserv delivery and access via OpenAthens authentication through a main point of contact on all service and support needs. Essential n/a Supports dispersed users working on an NHS network and outside of it. If used on NHS premises access available via a portal that doesn’t require entry of an OpenAthens password e.g. IP (internet protocol) authentication. Essential 100% compliance Associated Technical Requirements for Standard: “10.2.1: Access to the Service is provided via an Access and Identity Management System (AIMS)” Supports Security Assertion Markup Language (▇▇▇▇) Is registered as a live entity in the OpenAthens Federation. Essential Is compliant with Eduserv OpenAthens Is registered as a live entity in the OpenAthens Federation. Essential Has in place a regular procedure for the refresh of Authorised Users records for the Eduserv Open Athens service. Monthly refresh Essential Standard: Content linking enabled via a Citation Link Resolver and Knowledge Base service for relevant Content Resources. Compliance with nationally contracted Citation Link Resolver and Knowledge Base service. Adherence to associated Technical Requirements for Standard: “Content linking enabled via a Citation Link Resolver and Knowledge Base service for relevant Content Resources”. Essential 100% compliance Demonstrates linking to content is provided at article level Adherence to associated Technical Requirements for Standard: “Content linking enabled via a Citation Link Resolver and Knowledge Base service for relevant Content Resources”. ...