Service and Maintenance Procedures. In the event of a problem with your Service or NTF Equipment, you should contact NTF customer service at 000-000-0000. If you call outside of normal business hours, leave a complete message including your name, address, contact work and home telephone number(s) and a description of the problem. Depending on the nature of the problem, we may at our option schedule an appointment for our Service Technician to visit your service location home, usually by the next business day. We do not charge for service calls if NTF Equipment caused the problem. You agree to cooperate by all reasonable means to allow a NTF representative to inspect its facilities either inside or outside the place of attachment and with its attempts to resolve a service or equipment problem. You agree that NTF is not obliged to service any Customer Equipment, including your TV set, VCR, DVD player, stereo, PC or fax equipment. In the event that NTF determines in its sole judgment that the problem was caused by Customer Equipment, Customer negligence, lack of knowledge, Customer software, Customer-installed wiring or hardware, Purchased Equipment not covered by its limited warranty, or any problem not caused by NTF, you agree to pay for the service appointment and our reasonable charges for repair. In some cases, NTF may decline to undertake the repair. If a problem is not resolved to your satisfaction, you may write or call us with concerns or complaints. You may also contact your local franchise authority at the address listed at the end of this Agreement. Emergencies such as fallen trees or utility poles, violent storms or very cold weather may interfere with the Services. Our crews are promptly dispatched to correct any emergency when practicable. As these situations may affect a large service area, it may take several days to resume full service to the entire area.
Service and Maintenance Procedures. In the event of a problem with your Service or GoSEMO equipment, you agree to contact GoSEMO customer service at 000-000-0000. If you call outside of normal business hours, please leave a complete message including your name, address, work and home contact number(s) and a description of the problem. Depending on the nature of the problem, we may need to schedule an appointment for our Service Technician to visit your service address. We will not charge for service calls if GoSEMO Equipment or Services caused the problem. You agree to allow a GoSEMO employees or agents to inspect, repair or replace our equipment or wiring, both inside and outside the service address. In the event that GoSEMO determines that the problem was caused by customer’s equipment, customer’s negligence or intentional act; customer’s software; customer-installed wiring or hardware; or pet or domestic animal then GoSEMO may charge for its service call and any repairs or replacement equipment. GoSEMO reserves the right not to replace the equipment or Service, if a condition exists that will result in further damage to GoSEMO equipment until the condition is corrected.
Service and Maintenance Procedures. In the event of a problem with your Service or Metroplex Equipment, you should contact Metroplex customer service at 469-656-4001 or via xxxxxxx@xxxxxxxxx.xx. If you call outside of normal business hours, leave a complete message including your name, address, contact work and telephone number(s) and a description of the problem. Depending on the nature of the problem, we may at our option schedule an appointment for our Service Technician to visit your service location, usually by the next business day. We do not charge for service calls if Metroplex Equipment caused the problem. You agree to cooperate by all reasonable means to allow a Metroplex representative to inspect its facilities either inside or outside the place of attachment and with its attempts to resolve a service or equipment problem. You agree that Metroplex is not obliged to service any Customer Equipment, including your TV set, VCR, DVD player, Stereo, Computer, Laptop, Tablet, Smartphone, Telephone, PBX or fax equipment. In the event that Metroplex determines in its sole judgment that the problem was caused by Customer Equipment, Customer negligence, lack of knowledge, Customer software, Customer-installed wiring or hardware, Purchased Equipment not covered by its limited warranty, or any problem not caused by Metroplex, you agree to pay for the service appointment and our reasonable charges for repair. In some cases, Metroplex may decline to undertake the repair. If a problem is not resolved to your satisfaction, you may write or call us with concerns or complaints. You may also contact your local franchise authority at the address listed at the end of this Agreement. Emergencies such as fallen trees or utility poles, violent storms or very cold weather may interfere with the Services. Our crews are promptly dispatched to correct any emergency when practicable. As these situations may affect a large service area, it may take several days to resume full service to the entire area.
Service and Maintenance Procedures. In the event of a problem with your Service or Equipment, you agree to contact Gateway Fiber customer service at (000)000-0000. Depending on the nature of the problem, we may need to schedule an appointment for our service technician to visit your Service Address. We will not charge for service visits if the Equipment or Services caused the problem. You agree to allow Gateway Fiber employees or agents to inspect, repair or replace our Equipment or wiring, both inside and outside the Service Address. In the event that Gateway Fiber determines that the problem was caused by customer’s equipment, customer’s negligence or intentional act, customer’s software, customer-installed wiring or hardware, or a pet or domestic animal then Gateway Fiber may charge for the service visit and any repairs or replacement the Equipment. Gateway Fiber reserves the right not to replace the Equipment or Service if a condition exists that will result in further damage to the Equipment until the condition is corrected.
Service and Maintenance Procedures
