Service Call Procedure Sample Clauses

Service Call Procedure. Service Provider will provide system support hotlines available seven days per week, twenty-four hours per day to accept service calls from Customer. Client must use the provided system support hotlines to report problems with the POS System. Client must provide the Analyst and/or the answering service representative with detailed information about the issue including restaurant name, contact name, call- back phone number, and a detailed description of the problem. Calls or emails placed directly to Analysts, or to other phone numbers or email addresses, will not be considered as reported issues and therefore the response and resolution estimates outlined below will not apply. Incomplete information provided upon initial service call may result in a delay in response and/or resolution times. For a list of telephone numbers for support services, see the list below. Upon receiving the detailed service information via the system support hotline, Service Provider will assign a Severity Level to the problem in accordance with the schedule outlined below. Thereafter, Service Provider will use its best efforts to respond to the call and resolve the issue based on these Severity Levels. In the event a problem with the POS System cannot be diagnosed via the system support hotline, Service Provider may use the internet, a computer modem or other communications method preferable to Service Provider to remotely control the POS System. Client will assist Service Provider to the extent necessary to facilitate the foregoing. Service Provider problem diagnosis will include a determination as to whether:
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Service Call Procedure. The Customer shall contact the PAETEC Customer Care Center ("CCC") to report all Service problems. Before calling, the Customer must have the following information: (i) Customer Number (ii) The server affected (iii) A description of the problems encountered During the Service Call, PAETEC will open a ticket indicating the exact time the Service Call was received, the name of the person placing the call, and the details of the Service Call, including the servers affected. A reference number (ticket) will be supplied to the Customer during the call. If a reference number cannot be supplied during the call, one will be supplied as soon as practical.
Sample 1
Service Call Procedure. The Customer shall contact Broadvoice Priority Business Support to report all service problems. The telephone number for contacting the Priority Business Support is (866) 431−1626. The Customer must have the following information: (i) Customer name (ii) The telephone number affected (iii) A description of the problems encountered During the Service Call, Broadvoice will open a ticket indicating the exact time the Service Call was received, the name of the person placing the call, and the details of the Service Call. A reference number (ticket) will be supplied to the Customer during the call. If a reference number cannot be supplied during the call, one will be supplied as soon as practical.
Sample 1
Service Call Procedure. The Customer shall contact Southwest Customer Care Centre (“CCC”) to report all service problems. The telephone number for contacting the CCC is 888.3SOUTHWEST. The Customer must have the following information: xxx.xxxxx.xxx I. Customer name II. The telephone number affected III. A description of the problems encountered During the Service Call, Southwest will open a ticket indicating the exact time the Service Call was received, the name of the person placing the call, and the details of the Service Call. A reference number (ticket) will be supplied to the Customer during the call. If a reference number cannot be supplied during the call, one will be supplied as soon as practical.
Sample 1
Service Call Procedure. The Customer shall contact the Atria Customer Care Centre (“CCC”) to report all service problems. The telephone number for contacting the CCC is (613) 225-4631 ext. 3. Before calling, the Customer must have the following information: (i) Customer number (ii) The circuit numbers affected (iii) A description of the problems encountered During the Service Call, Atria will open a ticket indicating the exact time the Service Call was received, the name of the person placing the call, and the details of the Service Call, including the Circuit numbers affected. A reference number (ticket) will be supplied to the Customer during the call. If a reference number cannot be supplied during the call, one will be supplied as soon as practical.
Sample 1
Service Call Procedure. To receive appropriate payment, the technician agrees to follow these following procedures:
Sample 1
Service Call Procedure. To receive appropriate payment, the technician agrees to follow these following procedures: Make arrangements with the customer to notify you, the CONTRACTOR, upon arrival of parts shipped to the customer and update Smartech website as defined on the customer service order. Set up Estimated Time of Arrival (ETA) with customer upon arrival of parts and update Smartech website as defined on the customer service order. Complete service on a SMARTECH Authorized Service Call with the estimated time of repair being sixty minutes. SMARTECH must authorize CONTRACTOR to go beyond a sixty-minute repair. Immediately upon completion of the SMARTECH Authorized Service Call, complete the pre-paid return air xxxx provided for returnable parts and send. Update website with closing information according to customer service order. SMARTECH will record the date of receipt for the Closing Information. Payment will be Net 30 days from the date of receipt. Prior to payment, SMARTECH will verify with the carrier that the return parts are in transit or delivered to the proper destination. SMARTECH is assessed a charge by our vendors for parts not received. SMARTECH will deduct these charges from the technician’s pay. To be negotiated Signature: _______________________________ Signature: _______________________________ Business Name: __________________________ Name: _______________________________ Name: _______________________________ Date: _______________________________ Title: _______________________________ SS# or Tax ID#: _________________________ Date: ______________________________ This schedule defines the geographical service area and the available working days and hours the CONTRACTOR is willing and capable of providing services and wherein SMARTECH may utilize CONTRACTOR’S services. States: _______________________________________________________________________________________ Cities and Towns: ______________________________________________________________________________ Travel Radius from Address: ______________________________________________________________________ Zip Codes: ____________________________________________________________________________________ ____________________________________________________________________________________ Equipment Qualifications: (Please be specific laptops, desktops, or printers) ________________________________ ______________________________________________________________________________________________ Days of the week: ____...
Sample 1
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Related to Service Call Procedure

  • Recall Procedures ‌ A. Eligibility to be recalled from layoff and employment shall terminate after fourteen (14) months. Employees shall be recalled from layoff based on seniority in the following order: 1. Employees shall be recalled to the position from which they were laid off starting within the employee’s Department; or, 2. Employees shall be recalled to other positions within the position series from which they were laid off starting with the employee’s Department and then other Departments, provided the employee possesses the qualifications, performance record, aptitude, and ability to perform the work; or 3. Employees shall be recalled to other positions the employee previously held, provided the employee completed probation in that position starting with the employee’s Department and then other Departments, and provided the employee possesses the qualifications, performance record, aptitude, and ability to perform the work. 4. Employees shall be recalled from layoff into vacant County positions not previously held provided: 1) The employee possesses the qualifications, performance record, aptitude, ability to perform the work, and the ability to meet the minimum requirements for the position as defined in the job description; and 2) The employee specifies in writing to the Human Resources Office, within thirty (30) days of the date of layoff, the position(s) they want to be considered for recall. B. Employees on layoff who have been offered recall, and who have voluntarily refused such recall, shall be removed from the recall list and their employment shall be terminated. A form provided by the Human Resources Office signed by the employee shall document this recall refusal. C. When necessary, the Human Resources Director shall determine the recalled employee’s qualifications, performance record, aptitude, and ability to perform the work through discussions with the applicable Supervisor and a meeting with the employee. The employee shall be notified of the right to have a representative of his or her choosing present. If there is a disagreement over the County not allowing the employee to exercise recall rights, the Human Resources Director shall document this disagreement. D. After finding out more information about a specific job(s), a recalled employee may decide their overall qualifications, aptitude and ability are not compatible with the requirements of the job and may request to remain on the County recall list rather than pursue recall to the available position. Authorization to remain on layoff status, and return to the recall list after declining recall, must be mutually agreed upon. A form produced by the Human Resources Office and signed by the employee shall document this process. E. Laid off employees shall report to work on the date specified in the notice of recall, such date shall be not less than fourteen (14) days from the date of the notice unless mutually agreed upon.

  • Payroll Procedures ‌ A. The District will continue a 26-equal pay payroll schedule for employees who work at least a 190 day work calendar with paychecks electronically deposited every other Friday in the employee’s choice of a financial institution beginning on a Friday selected by the District. If a Friday pay date falls on a date the District is closed, the paychecks will be electronically deposited no later than the Friday pay date the District is closed unless such Friday is a banking holiday. In such cases, the paychecks will be electronically deposited no later than the last preceding banking day. The District will continue a 22 equal pay payroll schedule for employees who work less than a 190-day work calendar and they will have their payroll checks electronically deposited every other Friday on a Friday selected by the District as provide above for employees who work at least a 190-day work calendar. The District will work with employees who do not have an account with a financial institution to establish an account(s) with the Credit Union to provide for these electronic deposits. B. The Parties recognize the right of the District to require the electronic deposit of all employees’ paychecks as set forth above; however, the District has not mandated such electronic deposits and will not do so without first giving the Union and each affected employee at least forty-five (45) calendar days advance notice of its intent to implement electronic deposits for all employees. The District will work with employees who do not have an account with a financial institution to establish an account(s) with the Credit Union to provide for these electronic deposits. Until such time the District requires electronic deposits of all employees’ paychecks, those employees who do not have electronic deposit will be paid via US Mail so that they receive their mailed paychecks on or soon after the normal Friday pay date. Those employees who select electronic deposit of their paychecks will maintain that means of receiving their pay and may not revert to any other means of being paid. C. The District will implement a paperless payroll effective January 1, 2011 whereas employees will not receive a paper pay stub, but will be able to access payroll stub and other payroll information including their Federal W-2 Annual Earnings Statement by going to a District website location and, after entering their personal password, be able to view and retrieve their individual payroll information as well as being able to view and make some payroll information changes on-line such as the employee’s Federal W-4 Form. Employees who are in need of computer training to be able to access this information will be offered this training at a mutually agreed time during or after their regular working hours. D. The Union is invited to appoint two (2) representatives to provide input on topics that will be addressed by the District’s ad hoc Payroll Advisory Committee. One topic of the ad hoc Payroll Advisory Committee will be to make an annual recommendation to the Chief Operating Officer of the first Friday paycheck date of each school year for employees who are less than 12 month employees. Another topic to be addressed by this ad hoc Committee will be to recommend to the District the best means of communicating in advance with all employee groups the payroll schedules for the ensuing school year. To that end, such Union representatives will be provided a TDE at District expense to attend meetings of this Committee when such meetings are scheduled during regular duty hours.

  • Complaints Procedure (a) A formal complaint must be submitted in writing within six months of the last alleged occurrence. (b) A complaint must be submitted through the Union and/or directly to the Executive Director (or the equivalent or designate). When the Executive Director has received a complaint, they will notify the respondent and the union staff representative of the substance of the complaint in writing within 15 days. (c) The complaint must contain the specific instance(s) and date(s) that the alleged harassment occurred, the names of any witnesses, an explanation of how the action constitutes a violation of Article 29 (Harassment), and the remedy sought. (d) The Executive Director or their designate will investigate the complaint and will complete their report in writing within 30 days. (e) The Employer will take action to resolve the complaint within 10 days of receiving the investigator's report. (f) The Employer will advise the respondent, the complainant and the Union in writing of the substance of the investigator's report and the resolution of the complaint. (g) If the resolution involves separating employees, reasonable efforts will be made to relocate or reschedule the respondent. The complainant may agree in writing to be transferred or rescheduled. (h) If the resolution involves separating an employee and a respondent who is not an employee, reasonable efforts will be made to remedy the situation. (i) If the respondent is the Executive Director (or equivalent), or where there are possible systemic issues or multiple complaints, the following process will be used: (1) The complainant will contact the Union. (2) As soon as possible but within 30 days the Union will notify the Executive Director (or equivalent) and CSSEA. Clause 29.4 (a) and (c) apply to the notice. CSSEA will inform the Employer's Board of Directors. (3) CSSEA and the Union will appoint either Xxxxx Xxxxx or Xxxxxx Xxxx to resolve the complaint. (The person appointed is referred to below as "the Appointee".) (4) After consultation with the parties involved, the Appointee will establish the process to resolve the complaint. The process may include - at the Appointee's discretion - any of the following (or any combination of them): fact-finding, mediation, making recommendations or a full report, or conducting an expedited arbitration. In exercising their discretion with respect to the process, the Appointee will consider the parties' desire that the process be fair and expeditious, that it minimizes disruption in the workplace, that it respects individual privacy to the degree possible in the circumstances, and that it keeps costs to a reasonable level. The Appointee will submit any report or recommendations to CSSEA and the Union. The report and recommendations will remain confidential, except for distribution to the Employer's Board of Directors, the complainant and the respondent. The Appointee may stipulate conditions she/he deems appropriate with respect to distribution. Any outcomes of the process are without prejudice or precedent for other proceedings. (5) The Appointee's fees and expenses will be shared by the Employer and the Union. (j) The Employer may take appropriate action, including discipline, against a complainant if the investigation determines that the complaint is frivolous, vindictive or vexatious.

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