Service Call Procedure Clause Samples
Service Call Procedure. Service Provider will provide system support hotlines available seven days per week, twenty-four hours per day to accept service calls from Customer. Client must use the provided system support hotlines to report problems with the POS System. Client must provide the Analyst and/or the answering service representative with detailed information about the issue including restaurant name, contact name, call- back phone number, and a detailed description of the problem. Calls or emails placed directly to Analysts, or to other phone numbers or email addresses, will not be considered as reported issues and therefore the response and resolution estimates outlined below will not apply. Incomplete information provided upon initial service call may result in a delay in response and/or resolution times. For a list of telephone numbers for support services, see the list below. Upon receiving the detailed service information via the system support hotline, Service Provider will assign a Severity Level to the problem in accordance with the schedule outlined below. Thereafter, Service Provider will use its best efforts to respond to the call and resolve the issue based on these Severity Levels. In the event a problem with the POS System cannot be diagnosed via the system support hotline, Service Provider may use the internet, a computer modem or other communications method preferable to Service Provider to remotely control the POS System. Client will assist Service Provider to the extent necessary to facilitate the foregoing. Service Provider problem diagnosis will include a determination as to whether:
Service Call Procedure. The Customer shall contact the PAETEC Customer Care Center ("CCC") to report all Service problems. Before calling, the Customer must have the following information:
(i) Customer Number
(ii) The server affected
(iii) A description of the problems encountered During the Service Call, PAETEC will open a ticket indicating the exact time the Service Call was received, the name of the person placing the call, and the details of the Service Call, including the servers affected. A reference number (ticket) will be supplied to the Customer during the call. If a reference number cannot be supplied during the call, one will be supplied as soon as practical.
Service Call Procedure. To receive appropriate payment, the technician agrees to follow these following procedures: Make arrangements with the customer to notify you, the CONTRACTOR, upon arrival of parts shipped to the customer and update Smartech website as defined on the customer service order. Set up Estimated Time of Arrival (ETA) with customer upon arrival of parts and update Smartech website as defined on the customer service order. Complete service on a SMARTECH Authorized Service Call with the estimated time of repair being sixty minutes. SMARTECH must authorize CONTRACTOR to go beyond a sixty-minute repair. Immediately upon completion of the SMARTECH Authorized Service Call, complete the pre-paid return air ▇▇▇▇ provided for returnable parts and send. Update website with closing information according to customer service order. SMARTECH will record the date of receipt for the Closing Information. Payment will be Net 30 days from the date of receipt. Prior to payment, SMARTECH will verify with the carrier that the return parts are in transit or delivered to the proper destination. SMARTECH is assessed a charge by our vendors for parts not received. SMARTECH will deduct these charges from the technician’s pay. To be negotiated Signature: _______________________________ Signature: _______________________________ Business Name: __________________________ Name: _______________________________ Name: _______________________________ Date: _______________________________ Title: _______________________________ SS# or Tax ID#: _________________________ Date: ______________________________ This schedule defines the geographical service area and the available working days and hours the CONTRACTOR is willing and capable of providing services and wherein SMARTECH may utilize CONTRACTOR’S services. States: _______________________________________________________________________________________ Cities and Towns: ______________________________________________________________________________ Travel Radius from Address: ______________________________________________________________________ Zip Codes: ____________________________________________________________________________________ ____________________________________________________________________________________ Equipment Qualifications: (Please be specific laptops, desktops, or printers) ________________________________ ______________________________________________________________________________________________ Days of the week: ____...
Service Call Procedure. The Customer shall contact the Atria Customer Care Centre (“CCC”) to report all service problems. The telephone number for contacting the CCC is (613) 225-4631 ext. 3. Before calling, the Customer must have the following information:
(i) Customer number
(ii) The circuit numbers affected
(iii) A description of the problems encountered During the Service Call, Atria will open a ticket indicating the exact time the Service Call was received, the name of the person placing the call, and the details of the Service Call, including the Circuit numbers affected. A reference number (ticket) will be supplied to the Customer during the call. If a reference number cannot be supplied during the call, one will be supplied as soon as practical.
Service Call Procedure. The Customer shall contact Broadvoice Priority Business Support to report all service problems. The telephone number for contacting the Priority Business Support is (866) 431−1626. The Customer must have the following information:
(i) Customer name
(ii) The telephone number affected
(iii) A description of the problems encountered During the Service Call, Broadvoice will open a ticket indicating the exact time the Service Call was received, the name of the person placing the call, and the details of the Service Call. A reference number (ticket) will be supplied to the Customer during the call. If a reference number cannot be supplied during the call, one will be supplied as soon as practical.
Service Call Procedure. The Customer shall contact Southwest Customer Care Centre (“CCC”) to report all service problems. The telephone number for contacting the CCC is 888.3SOUTHWEST. The Customer must have the following information: ▇▇▇.▇▇▇▇▇.▇▇▇
I. Customer name II. The telephone number affected
III. A description of the problems encountered During the Service Call, Southwest will open a ticket indicating the exact time the Service Call was received, the name of the person placing the call, and the details of the Service Call. A reference number (ticket) will be supplied to the Customer during the call. If a reference number cannot be supplied during the call, one will be supplied as soon as practical.
Service Call Procedure. To receive appropriate payment, the technician agrees to follow these following procedures: