SERVICE LEVEL AGREEMENT, UPTIME AND AVAILABILITY Sample Clauses

SERVICE LEVEL AGREEMENT, UPTIME AND AVAILABILITY. Chaos will make the Service available to You and Your Users consistent with the manner in which Chaos makes the Services generally available to other End Users of the Service. Chaos may provide support services via email, phone lines, or otherwise, during regular business hours and will endeavor in good faith to respond to customer support inquiries within two (2) business days, provided that both conditions are met: You and Your Users are using the most current updates of the affected Product, and are not running a beta version, of the affected Product. Any service level agreement(s), if any, which may be available in connection with a Product will be Additional Agreements and the credits (if any) set forth in any such will be Your sole and exclusive remedy for Chaos’s failure to meet the identified service levels. Not all Products will have service level agreement(s). Chaos does not make any representations or guarantees related to uptime or availability of any offering, except as specifically identified in the applicable service level agreement(s), if any. If there are any updates or upgrades to the Product, Chaos may provide the updated Product to You. Certain new functions, or functions of the Product that have previously been provided to You, may not be available depending on Your update status. If Chaos or a Reseller provides You with an upgraded or updated version of a Subscription or Product, previously provided to You under this Agreement, upon Chaos sole discretion You may lose the previous version(s). Upon an upgraded or updated version availability, Chaos may, upon its sole discretion, stop any support for previous version(s).
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SERVICE LEVEL AGREEMENT, UPTIME AND AVAILABILITY. If You are a Consumer, Chaos will provide You with updates and/or upgrades necessary to maintain the conformity of the Product and to inform You from time to time via e-mail or via Your account. This also concerns security updates and/or upgrades.
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Related to SERVICE LEVEL AGREEMENT, UPTIME AND AVAILABILITY

  • Service Level Agreement Subject to the terms and conditions of this Agreement, Bank agrees to perform the custody services provided for under this Agreement in a manner that meets or exceeds any service levels as may be agreed upon by the parties from time to time in a written document that is executed by both parties on or after the date of this Agreement, unless that written document specifically states that it is not contractually binding. For the avoidance of doubt, Bank’s Service Directory shall not be deemed to be such a written document.

  • Service Level Agreements If a Service or a Plan includes a Service Level Agreement (SLA):

  • Service Availability You understand that Service availability is at all times conditioned upon the corresponding operation and availability of the communication systems used in communicating your instructions and requests to the Credit Union. We will not be liable or have any responsibility of any kind for any loss or damage thereby incurred by you in the event of any failure or interruption of such communication systems or services resulting from the act or omission of any third party, or from any other cause not reasonably within the control of the Credit Union.

  • EPP service availability Refers to the ability of the TLD EPP servers as a group, to respond to commands from the Registry accredited Registrars, who already have credentials to the servers. The response shall include appropriate data from the Registry System. An EPP command with “EPP command RTT” 5 times higher than the corresponding SLR will be considered as unanswered. If 51% or more of the EPP testing probes see the EPP service as unavailable during a given time, the EPP service will be considered unavailable.

  • Service Levels All service level requirements will be set forth in Exhibit A (“XXXX.xxx Referral Service Level Requirements”). Recipient Xxxxxx agrees to adhere, and encourage Recipient Agent’s adherence, with the version of the XXXX.xxx Referral Service Level Requirements in effect at the time XXXX.xxx identifies the Referral to Recipient Broker/Agent.

  • DNS service availability Refers to the ability of the group of listed-­‐as-­‐authoritative name servers of a particular domain name (e.g., a TLD), to answer DNS queries from DNS probes. For the service to be considered available at a particular moment, at least, two of the delegated name servers registered in the DNS must have successful results from “DNS tests” to each of their public-­‐DNS registered “IP addresses” to which the name server resolves. If 51% or more of the DNS testing probes see the service as unavailable during a given time, the DNS service will be considered unavailable.

  • Service Level In the event that League InfoSight discovers or is notified by you of the existence of Non-Scheduled Downtime, we will use commercially reasonable efforts to determine the source of the problem and attempt to resolve it as quickly as possible.

  • Service Level Expectations Without limiting any other requirements of the Agreement, the Service Provider shall meet or exceed the following standards, policies, and guidelines:

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