Service Levels and Other Performance Standards Sample Clauses

Service Levels and Other Performance Standards. Beginning on the Commencement Date (or, if later, the date specified in the applicable Supplement), Supplier shall perform the Services so as to meet or exceed the performance standards designated as “Service Levels” in Exhibit 3 and the applicable Supplement (the “Service Levels”).
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Service Levels and Other Performance Standards. Beginning on the Commencement Date (or, if later, the date specified in the applicable Statement of Work), Provider shall perform the Services so as to meet or exceed the performance standards designated as “Service Levels” in the applicable Statement of Work (the “Service Levels”). For matters not covered by the Service Levels set forth in the applicable Statement of Work, Provider shall perform the Services at levels of accuracy, quality, completeness, timeliness, responsiveness and resource efficiency that are at least equal to the documented or otherwise verifiable levels received by the Eligible Recipients during the twelve (12) months prior to the Commencement Date, which in all cases, should be at least at reasonable levels. The obligations in the preceding sentence shall not be construed to alter or supersede any Service Level set forth in the applicable Statement of Work. For the avoidance of doubt, if Provider breaches its performance obligations under this Agreement, the fact that such breach did not cause Provider to miss the applicable Service Level shall not relieve Provider of responsibility for such breach or any resulting damages.
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Service Levels and Other Performance Standards. Beginning on the Commencement Date, R1 shall perform the Services so as to meet or do better than the “Service Levels” set forth in Exhibit 3.6 (the “Service Levels”).
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Service Levels and Other Performance Standards. Beginning on the Commencement Date (or, if later, the date specified in the applicable Supplement), Supplier shall perform the Services so as to meet or exceed the performance standards designated as “Service Levels” in the applicable Supplement (the “Service Levels”). For matters not covered by the Service Levels set forth in the applicable Supplement, Supplier shall perform the Services at levels of accuracy, quality, completeness, timeliness, responsiveness and resource efficiency that are *** the documented or otherwise verifiable levels received by the Eligible Recipients during the *** (***) *** prior to the Commencement Date, and at levels that are equal to or higher than the accepted standards of *** providers of similar services. The obligations in the preceding sentence shall not be construed to alter or supersede any Service Level set forth in the applicable Supplement.
Sample 1
Service Levels and Other Performance Standards. Beginning on the Commencement Date (or, if later, the date specified in Exhibit 3 (Reporting and Service Level Management)), the Supplier’s level of performance will be equal to or exceed the performance standards designated in Exhibit 3 (
Sample 1
Service Levels and Other Performance Standards. R1 shall perform the Services so as to meet or exceed the performance standards designated as the “Service Levels” set forth in Exhibit 3.5. If R1 fails to provide the Services in accordance with any of one or more Service Levels, without limiting Client’s other remedies, R1 will incur the Service Level credits (“Service Level Credits”) as identified in Exhibit 3.5; provided, however, that any such failure shall not, by itself, be deemed a breach of this Agreement for purposes of Section 20.3. Service Level Credits will be calculated in accordance with the procedure set forth in Exhibit 3.5. (a) On a continuous basis, subject in all respects to R1’s reasonable judgment, R1 shall also: (i) identify ways to improve the Service Levels; and (ii) identify and apply techniques and tools from other installations within its operations that would benefit Client either operationally or financially. Any changes to the Service Levels are subject to Client’s prior written approval. (b) R1 shall perform all Services without expressly defined Service Levels in a timely and efficient manner, using standard methodology and tools, and with at least the same degree of accuracy, high quality, completeness, timeliness, responsiveness and efficiency as the higher of: (i) the level provided prior to the Commencement Date by or for the Service Recipients; and (ii) levels provided by comparable vendors of Similar Services to customers similar in size and scope as Client. (c) R1 shall provide Client with [***] reports on R1’s compliance with the Service Levels. R1 shall implement measurement and monitoring tools and procedures to measure R1’s performance of the Services and report on such performance at a level of detail that is sufficient to verify compliance with the Service Levels. (d) If R1 anticipates that it may fail to meet a Service Level, R1 shall promptly inform Client of the anticipated failure and, at reasonable time intervals determined by Client, update Client thereafter on its efforts to avoid the anticipated failure. If R1 fails to provide the Services in a manner that meets or exceeds any Service Level, R1 shall: (i) promptly perform a root-cause analysis and identify the problems causing the failure; (ii) report to Client on the nature and scope of the problems identified; (iii) correct the problems as soon as practicable and resume meeting the Service Levels; (iv) advise Client of the progress of correction efforts at reasonable stages determined by Client; and (...
Sample 1

Related to Service Levels and Other Performance Standards

  • Performance Standards The Contractor agrees to perform all tasks and provide deliverables as set forth in the Contract. The Department and the Customer will be entitled at all times, upon request, to be advised as to the status of work being done by the Contractor and of the details thereof.

  • Service Levels All service level requirements will be set forth in Exhibit A (“XXXX.xxx Referral Service Level Requirements”). Recipient Xxxxxx agrees to adhere, and encourage Recipient Agent’s adherence, with the version of the XXXX.xxx Referral Service Level Requirements in effect at the time XXXX.xxx identifies the Referral to Recipient Broker/Agent.

  • Performance Standard The Department’s Grant Manager will review the documentation to verify that the deliverables have been completed as described above. Upon review and written acceptance by the Department’s Grant Manager, the Grantee may proceed with payment request submittal. Payment Request Schedule: The Grantee may submit a payment request for cost reimbursement no more frequently than monthly.

  • Service Level In the event that League InfoSight discovers or is notified by you of the existence of Non-Scheduled Downtime, we will use commercially reasonable efforts to determine the source of the problem and attempt to resolve it as quickly as possible.

  • Registry Performance Specifications Registry Performance Specifications for operation of the TLD will be as set forth in Specification 10 attached hereto (“Specification 10”). Registry Operator shall comply with such Performance Specifications and, for a period of at least one (1) year, shall keep technical and operational records sufficient to evidence compliance with such specifications for each calendar year during the Term.

  • Service Level Standards In addition to all other requirements in this Agreement, and in accordance with the Best Claims Practices & Estimating Guidelines, Vendor shall use reasonable and good faith efforts to meet the Service Level Standards set forth below.

  • Service Level Expectations Without limiting any other requirements of the Agreement, the Service Provider shall meet or exceed the following standards, policies, and guidelines:

  • Service Level Agreements If a Service or a Plan includes a Service Level Agreement (SLA): (a) we are liable for any remedy or rebate specified by the SLA; and (b) subject to clauses 40 to 42, and to the express terms of the SLA, our liability for breach of the SLA is limited to such remedy or rebate.

  • Quarterly Contractor Performance Reporting Customers shall complete a Contractor Performance Survey (Exhibit I) for each Contractor on a Quarterly basis. Customers will electronically submit the completed Contractor Performance Survey(s) to the Department Contract Manager no later than the due date indicated in Contract Exhibit D, Section 17, Additional Special Contract Conditions. The completed Contractor Performance Survey(s) will be used by the Department as a performance-reporting tool to measure the performance of Contractors. The Department reserves the right to modify the Contractor Performance Survey document and introduce additional performance-reporting tools as they are developed, including online tools (e.g. tools within MyFloridaMarketPlace or on the Department's website).

  • Performance Requirements A. There is no guaranteed minimum amount of work which will be ordered under this Contract. B. The total Contract amount will not exceed $4,900,000. C. This is a Contract for work specified in individual Job Orders. Work ordered prior to but not completed by the expiration of the Contract period, and any additional work required as a result of unforeseen conditions encountered during construction up to six (6) months after the contract expiration date, will be completed with all provisions of this Contract still in force. Performance time for each Job Order issued under this Contract will be determined in accordance with the Contract. This performance time will be determined and agreed upon by both Parties for each individual Job Order. Contractor must self-perform 20% of the Work under this Contract for ‘A’ and ‘B’ licenses. Contractor must self-perform 75% of the Work under this Contract, unless otherwise approved by the County, for ‘C’ licenses. D. This is an indefinite-quantity Contract for the supplies or services specified and effective for the period stated. Work or performance shall be made only as authorized by Job Orders issued in accordance with the ordering procedures clause. The Contractor agrees to furnish to the County when and if ordered, the supplies or services specified in the Contract up to and including the quantity designated in the Job Orders issued as the maximum designated in the Contract.

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