Service Management and Governance Sample Clauses

Service Management and Governance. Infocrossing shall assign a Client Engagement Manager (CEM) who will be responsible for the overall relationship with CSG and CSG shall assign a corresponding manager who will be responsible for the overall relationship with Infocrossing. Infocrossing shall assign a Service Delivery Manager (SDM) who will be responsible for managing the day to day delivery of the Services and CSG shall assign a corresponding manager who will be the primary point of contact to the SDM. The following table identifies the roles and responsibilities associated with CEM, SDM, and the corresponding CSG assigned management roles: Table 14. Service Management Roles and Responsibilities (* * *******, * * ****, * * *******) **** *********** ************ *** ******* **** ****** ** ******** ********* ** ********* ***’* ***** ********** **** ** ************’* **** ******** * *** ***** ****** *** ******* ***-**-*** ******/******** ******* ** ************ ******** ******** * *** ***** ******* ***** *** ****** ********** ******* ** ************ ******** ******** ********* ****** ********** * *** ***** ****** *** ******* ******* ********** ********** *** ********* **** ** ***** ********** ** ************ *** ** *** ******** ** **** ************** ** ******** ** *** ******* * *** ***** ******** / ******* *** ****-*** ** *** ******* ******* ********* ***** ** **** ** ******* *** *******, *** ** ******** ** *** ******* * * *** ***** **** *** ******** ** ******** ********* *******, *** *******, ** ****** **** *** *** **** **** * ***** ****** ** * ****** **** **** **** ********** * *** ***** ** *********** *** ******** **** *** ********* *** ******** *** ********** ********** *** ********* **** ** ********** **** ***’* ************* ** *** ************ ******** ****** *******. ***** *** ******** **** ******* *** **** *** ** ******* ** *** *********: • * ****** ***** ************ ********* ******* **** ** ******** ** ***. • *** ********** ** ************’* ****** ******** ***** • ****** ** ************’* **** ******* *** ****-********** ***** • ********* ** ********** * ******* ********** **** ********* ********* ********** ********* • *** ******** ****** ** *********** ** ************’* ********* ******** ***** *** ****** ********* *** ************ *********** • *** ********* ********** ** ** ******* ** *****’* ****** ****** ***** ***** * ** ** ****** *****, *** ***** ** *********** *** ********* ************* ** *** ** ** ************ **** ********* **** ************ ** ** ********** **** *** ...
Sample 1
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Service Management and Governance. Once the structure of the service portfolio has been determined, and the specific solutions identified, we need to define the procedures and roles within the consortium, for the provision and delivery of the supported services. In this section we define: • Service governance (establishment of roles and responsibilities for service planning and delivery) • Service portfolio and catalogue management (operations and control activities to manage active services and plan the delivery of new services)
Sample 1

Related to Service Management and Governance

  • Change Management BellSouth provides a collaborative process for change management of the electronic interfaces through the Change Control Process (CCP). Guidelines for this process are set forth in the CCP document as amended from time to time during this Agreement. The CCP document may be accessed via the Internet at xxxx://xxx.xxxxxxxxxxxxxxx.xxxxxxxxx.xxx.

  • Project Management Project Management Institute (PMI) certified project manager executing any or all of the following: • Development of Project Charter • Development of project plan and schedule • Coordination and scheduling of project activities across customer and functional areas • Consultation on operational and infrastructure requirements, standards and configurations • Facilitate project status meetings • Timely project status reporting • Address project issues with functional areas and management • Escalation of significant issues to customers and executive management • Manage project scope and deliverable requirements • Document changes to project scope and schedule • Facilitate and document project closeout

  • Governance (a) The HSP represents, warrants and covenants that it has established, and will maintain for the period during which this Agreement is in effect, policies and procedures:

  • Corporate Governance Matters (a) At the Closing, the Company shall deliver to Parent evidence reasonably satisfactory to Parent of the resignation of the directors of the Company and of any Subsidiary requested by Parent, effective at the Effective Time.

  • Virus Management Transfer Agent shall maintain a malware protection program designed to deter malware infections, detect the presence of malware within the Transfer Agent environment.

  • Relationship Management LAUSD expects Contractors and their Representatives to ensure that their business dealings with and/or on behalf of LAUSD are conducted in a manner that is above reproach.

  • Coordination, Oversight and Monitoring of Service Providers As set forth in the Administrative Services Agreement between the Fund and CRMC, CRMC shall coordinate, monitor and oversee the activities performed by the Service Providers with which AFS contracts. AFS shall monitor Service Providers’ provision of services including the delivery of Customer account statements and all Fund-related material, including summary prospectuses and/or prospectuses, shareholder reports, and proxies.

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